GGuest UserI chose this hotel for my weekend trip to Nanjing to watch the women's volleyball league. The location is great; although it's not close to the city center, it's not far from Nanjing South Railway Station and convenient for reaching the competition venue across the river. There's a subway station right downstairs, and the hotel has direct access to IFC, offering plenty of dining and shopping options. The mall even has a kids' play area, perfect for entertaining the little ones!
As for the facilities, they're excellent. While the river view is negligible and it's close to the neighboring office building, the suite is a one-bedroom, one-living room, two-bathroom setup with a smart toilet, a large screen TV that can project, a bathtub, double sinks, and a walk-in closet! The mini-bar and complimentary fruit were also a nice touch, making it perfect for a room staycation! The lounge is accessible to all guests, but during afternoon tea, there were only two types of pastries, three types of fruit, plus coffee and soda, which felt a bit limited. We just grabbed a few items and sat on the outdoor terrace for a bit, where it was shady and breezy – very pleasant! The gym and pool experience were also great, and not too crowded.
Regarding the service, the entire team seemed quite young, and the front desk and restaurant staff had unique uniforms. Before check-in, a butler added me on WeChat to understand my needs and sent photos of the cleaned room on the day of arrival. However, when I mentioned that my reservation included a room upgrade, although they did implement the upgrade, subsequent messages went unanswered. There was no further communication during check-in or check-out, which was disappointing. During my stay, the only staff member whose service truly matched the hotel's caliber was a slightly older woman in professional work attire during breakfast on the second day. She came to clear plates and asked the child how they were enjoying their meal, if they liked any specific food, and if she could help get more. She even checked on us again later to see how we were doing! My thanks to this staff member for raising my overall impression of the hotel's service!
The breakfast food was a perfect 10/10. I booked Andaz specifically for the breakfast, and it definitely didn't disappoint, especially the wagyu potstickers – truly memorable!
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