Embassy Suites by Hilton des Moines Downtown

Our room was not refreshed after the first night. I had to ask for fresh towels. Surprised it was not refreshed.

The whole hotel could really use some updating. Cracked chipped paint everywhere. Our shower drain was severely rusted.

I accidentally ended up renting an executive suite. The size of the room was money things

Hotel is outdated. House keeping kept bugging us, the knocked multiple times each day to check if we were in the room because they thought we were checking out and no one was in the room. There was no body wash, we asked for body wash, they gave us hand soap. When we checked in the lady said valet was $18/day, valet said it was $30/day. We opted to find our own parking. For an out dated hotel with no parking, we would have stayed somewhere else.

The room was in good condition and everything was fine except for the temperature was way too hot in the room all night and could not be regulated.

Great breakfast usually made to order and nice to have snacks at night with a couple drinks… Really enjoyed ourselves. Nye was at the front desk and always had a great smile on her face and very welcoming.

The room was very dated. Thick dirty dust on vents and some of light bulbs. Musty smell in room and pillows. When we first entered the room it was very hot. Air conditioner not working. Maintenance had to come to room and switch on the cool air. I will not stay at this hotel again due to the lack of cleanliness in the room.

Service was great. Friendly employees. I love the live plants all over the hotel. It was my goes birthday and she had a blast with her friends.