Dancenter East Midlands Airport

TL;DNR : If I can stop you staying in this absolute shocker then my job here is done. Please, please spend a little more money and go elsewhere. Anywhere. JUST NOT HERE. Read the independent reviews. The bad ones are real. The five star ones are obviously fake. If you have a problem with your stay then you will not receive a refund or compensation or any sympathy for that matter. This is HOTEL POLICY, no matter what. I spent two days arguing with the ignorant, arrogant and unreasonable hotel management. Let me save you the bother. Give this place a miss. 🚩Immediately on reaching the hotel I was met with a sign indicating that the front door was faulty. Access is now via an ugly car park at the rear of the building next to the bins. 🚩🚩Red flag number two. The lift is currently faulty. If you have mobility issues please contact the hotel before you book. Up two sets of stairs (and then back down half a flight... Yes, dear reader, It's one of *those* hotels, like a MC Escher painting made real.). The first thing I had to do after a long journey was answer the call of nature. Imagine my shock when I found that the space between the shower cubicle and wall was only 40cm wide. See photograph. An A4 sheet of paper is 29.7cm. Now I am an above average size man. I am wider than 40cm wide. I could barely cram myself into the space, let alone, ahem, perform. You may also want to note that there is not a bathtub in that bathroom. Just a shower cubicle. More of that later. So after showing the night manger the room he agreed room was unusable. Back at reception he began looking for an alternative room. "Sir, I'm afraid the only room I can offer you is a dirty room" "A 'dirty room'. What do you mean? A 'dirty room'?" "It's a room that has not been cleaned. I can tidy it up for you and have it cleaned properly tomorrow" he replied. Okay I'm not an unreasonable person. The guys doing his best. How bad could it be? 🚩THE DIRTY ROOM - Dirty doesn't really do it justice. The first thing to hit me was the warm delicious smell of takeaway curry. Looking around the place was littered with crisp packets, takeaway bags and just general crap. I'm not even sure if the room is a guest room. It felt more like a staff sleeping quarter. The only plus point was that I could probably sit on the toilet without having to dislocate my shoulders. "Nah. This isn't suitable either." I said. I very much doubt that the tandoori pong that permiated room could be 'tidied up.' God. I really wished the lift worked. Back at reception my he went back on the computer and faffed around. Now anyone with any concept of customer service would be coming up with a logical solution. Not this guy. I had to prompt him. " So how about you you upgrade to a double room?" I asked. " I could do that but it would be extra" he said " What? You want me to pay extra? I'm thinking you upgrade me for free for the inconvenience. This hasn't been great so far" "I don't have the authority to do that. Only the manager can do that. He's in tomorrow." he replied. "Can I have a refund? This is unacceptable" I asked after another 20 minutes of debating. "The room doesn't even have a bath. That's false advertising right there. It's on your website and my booking confirmation" "No sir. Refunds are against company policy" he intoned So after an hour of stairs, dirty rooms and talking to a brick wall, I booked a room in another hotel. It was only £20 per night more expensive. It was the best thing I did this year. Hint : Renaissance Painter. I returned the next morning to speak to the manager. I shouldn't have bothered. What an poor excuse for a human being he was. Arrogant, smug and rude. Even after being contacted by the hotel booking company he refused to back down. Please, please do not give this terrible hotel your money. Never got a refund directly but thankfully I received compensation from the booking company.

My experience there was really good it was calm and the room was clean without any disturbance i had a good time

Good service and value for money

Cold room , old facilities

Old Victorian hotel almost next to Derby Railway Station. If you are looking for it look for Aston hotel the hotel suffers from a split identity!! Decorative standard clean and acceptable. Stayed in single room on floor 3. NOTE lifts not working which appears to be a long term issue Single room small but acceptable. Tea coffee making in room, shower, toilet and sink in a small closet but useable and clean. Water was lovely and hot, suggest you let it run for a bit as it dropped pressure a few times at the start! Door lock is modern with a set code which is confusing and did lock me out for no reason! But staff came immediately to find out why, and of course it worked properly. Had breakfast which due to low volumes at the hotel the full English breakfast was cooked specially for me. Plenty of bacon, a sausage 2 fried eggs etc etc -- with the promise of more if required. Absolutely superb breakfast and the Portuguese women in the kitchen deserves full credit.

TL;DNR : If I can stop you staying in this absolute shocker then my job here is done. You can thank me later. Please, please spend a little more money and go elsewhere. Anywhere. JUST NOT HERE. Read the independent reviews. The bad ones are real. The five star ones are obviously fake. If you have a problem with your stay then you will not receive a refund or compensation or any sympathy for that matter. This is HOTEL POLICY, no matter what. I spent two days arguing with the ignorant, arrogant and unreasonable hotel management. Let me save you the bother. Give this place a miss. So, dear reader, Shall we begin, 🚩The red flags were there immediately on reaching the hotel. I was met with a sign indicating that the front door was faulty. Access is now via a dark car park at the rear of the building next to the bins. Upon reaching the reception desk I was greeted by an initially pleasant and helpful night manager who proceeded to give me my room access code. 🚩🚩Red flag number two. The lift is currently faulty. If you have mobity issues please contact the hotel before you book. The stairs are carpeted in thick cheap pile stuff. Not so safe if you're not good on your feet. Up two sets of stairs (and then back down half a flight... Yes, dear reader, It's one of *those* hotels, like a MC Escher painting made real.). The first thing I had to do after a long journey was answer the call of nature. Imagine my shock when I found that the space between the shower cubicle and wall was not far off from only being about 40cm wide. See photograph. An A4 sheet of paper is 29.7cm. Sit on a piece and a half of A4 paper for reference. No I am an above average size man. I am wider than 40cm wide. I could barely cram myself into the space, let alone, ahem, perform . The other photo shows me squeezing into the space. You may also want to not that there is not a bathtub in that bathroom. Just a shower cubicle. More of that later. Naturally this room was physically unsuitable. A nice enough room, but absolutely unusable by me and anyone larger than a reference human. So back upstairs once then downstairs twice to inform the night manager who followed me back up twice and down once. Being of a very slightly larger build, and after a demonstration he agreed that the room was unsuitable. So up once down twice again. Back at reception the night manager began looking for an alternative room. Fair enough. After about 15 minutes he looked a bit crestallen. "Sir, I'm afraid the only room I can offer you is a dirty room" "A 'dirty room'. What do you mean? A 'dirty room'?" "It's a room that has not been cleaned. I can tidy it up for you and have it cleaned properly tomorrow" he replied. Okay I'm not an unreasonable person. The guys doing his best. How bad could it be? So U2D1 again. I'm getting my steps in today. Might even fit into that gap eventually... THE DIRTY ROOM - Dirty doesn't really do it justice. The first thing to hit me was the warm delicious smell

Booked and payed for a room back in August. Turned up to the property to be told that my room wasn't available, I then asked if I could take any other room. I was told no as there was no rooms available. Long story short. Its been 3 months and still not received my refund. Put me down as a no show to the property, then also claimed they had not taken any money from me yet my bank statement clearly shows they have. Joke of an hotel

Much improved since my last stay, check in and out very much improved.very convenient for the station

The lift was out of order while I was there, there was also a strong smell of drains or babies nappies along the corridor. The room itself was adequate and the bed was clean and comfortable.