Park Plaza Shahdara Reviews

Response from Property: Thank you for taking the time to share your experience. We're sorry to hear that certain aspects of your stay did not meet your expectations. Regarding the noise, we understand how this could impact your comfort, and we sincerely apologize for the inconvenience caused by the nearby celebrations. We'll look into additional soundproofing solutions to improve this aspect for future guests. As for the cleanliness, your comments about the rug are concerning, and we have addressed this with our housekeeping team to ensure higher standards going forward. It’s great to hear you found the beds comfortable and the shower decent. Thank you for raising the issue of non availability of hairdryer, but to clarify, hairdryers are indeed available in all rooms, as mentioned in the washroom picture shared by you. Thank you for your recommendations, and we hope you'll consider giving us another opportunity in the future to improve your experience. Best regards, Amit Tayal General Manager

Response from Property: Dear Kp Jayakumar, Thank you for sharing your experience! It’s great to hear that you found the room rates economical and the rooms clean and spacious. We appreciate your feedback regarding the hotel building and policies, as it helps us to improve. We look forward to welcoming you back soon for another nice stay. Best regards, Amit Tayal General Manager

Response from Property: Dear Gaurav, Thank you for your lovely feedback! We're thrilled to hear that you enjoyed your stay with us and found everything to be to your satisfaction. It's wonderful to know that our service and facilities made a positive impact on your experience. We appreciate your recommendation and look forward to welcoming you and your friends and family back to Park Plaza soon! Best regards, Amit Tayal General Manager

Response from Property: Thank you for sharing your feedback with us. We’re glad you found the hotel clean and decent, but we sincerely apologize for any discomfort caused by the multiple checks and procedures. The signing of an undertaking regarding food orders is part of our policy to maintain consistent service, but we understand how this might have felt inconvenient. We will review how we communicate this to ensure it is done more smoothly. Regarding your experience at the elevator, we regret any awkwardness caused by the interaction. Our policies, including visitor restrictions, are designed with security in mind, but we will work on being more discreet in our approach. As for breakfast service, asking for room numbers is a standard procedure to keep track of guest meals, but we apologize if it felt intrusive. We will ensure that our staff remains attentive but not overbearing. Lastly, we appreciate your feedback on the dining experience and will take your comments on pricing, portion size, and taste into consideration to improve the overall quality. Your comments are invaluable to us as we work to enhance our guests' experiences. Thank you once again for sharing. Best regards, Amit Tayal General Manager

Response from Property: Thank you for sharing your thoughts! It's wonderful to hear that you enjoyed your stay and found the staff helpful. We appreciate your feedback on the rooms and gym equipment, as it helps us to improve. We're glad you liked the breakfast, especially the bakery items! We understand the location may not be ideal for everyone, but we hope to see you again soon for another pleasant stay. Best regards, Amit Tayal General Manager

Response from Property: Thank you for sharing your experience! We're delighted to hear you had a comfortable stay with your family and that the reception team was able to accommodate your request for an early check-in. It's great to know that you enjoyed the cleanliness of the rooms and the quality of the food. Your feedback about allowing online food delivery is appreciated, and we'll certainly take it into consideration. We hope to welcome you back soon for another wonderful stay! Best regards, Amit Tayal General Manager

Response from Property: Thank you for sharing your feedback regarding your stay in Delhi. We're glad to hear that you found the room service food generous and the buffet breakfast, especially the freshly cooked Dosa and local cuisine, to your liking. We sincerely apologize for the challenges you faced during check-in due to the event in the lobby and for the unpleasant smell in the room. We'll be sure to address the air-conditioning issue. Regarding the breakfast service, we appreciate your honest feedback. We strive for a genuine and enjoyable experience for all our guests, and we will address the concerns you've raised with our staff to ensure a more relaxing atmosphere in the future. We hope the rest of your trip in India is filled with positive experiences! Best regards, Amit Tayal General Manager

Response from Property: Thank you so much for sharing your wonderful experience in Delhi! We're thrilled to hear that you enjoyed the historical sights and felt welcomed by our hospitality at Park Plaza. Your kind words about our service and delicious dishes mean a lot to us. We look forward to welcoming you and your family back on your next visit! Best regards, Amit Tayal General Manager

Response from Property: Thank you so much for choosing to celebrate your anniversary with us! We're delighted to hear that you enjoyed the surprise cake and the room decoration. It's wonderful to know that our team's efforts made your stay memorable. Your kind words about our staff's helpfulness and hospitality mean a lot to us. We can't wait to welcome you back for another special occasion! Best regards, Amit Tayal General Manager