Hotels near Casa del Swag, Delft

I stayed in the suite - the hotel's largest room - for two nights in May. This hotel is certainly the most upscale option in Delft. The design details of the room were impressive - if aesthetics are something you value in a hotel stay, Hotel ****naal delivers. I loved the soaking tub in the room, and the additional seating area in front of the oversized window overlooking the canal. The TV set up at the foot of the bed was jarring with the rest of the room design, I wished that there was a way to push the TV stand down so that it did not block the visibility of the rest of the room. I liked the bluetooth speaker/record player, although I was confused because it was nonfunctional (the needle was missing) yet came with two vinyls. It did work as a speaker. I enjoyed daily breakfast and appreciated that there were many delicious options available including on-demand hot options. Cons: I wished there had been somewhere to lock a bike in the hotel's courtyard versus on the street. It was loud outside at night, and sound carried into the room. This didn't bother me, but some guests might have taken issue. My friend who lives in the area noted that there's a fraternity on the same block. Classes had just ended, so maybe the revelry isn't an issue normally. The hotel had very limited onsite bar/dining options outside of breakfast. I went down to order a cocktail 30 minutes before closing, and was told they were only able to offer beer or wine at that point. I'm assuming because they had already done bar cleanup for the night, but still... I was surprised given the upscale positioning of the hotel. Overall, I really appreciated my stay at Hotel ****naal and found the experience quite serene and elevated. Book the suite!

Such a nice, cozy and well maintained hotel. I loved my time there. The staffs are all super nice, helpful. Bike rental is available to those who would like to experience Delft like the locals. Very close to TU Delft and the Centrum. Would definitely come back if I ever go to Delft again.

The facilities are pretty good, but the space of 20 square meters is a bit small. The breakfast is OK and relatively simple. Overall, it is very good and the price-performance ratio is good! The trash cans in the hotel are classified and worthy of praise👍

We stopped for 5 nights, (1-5th June) and here are our comments. Pros Bedrooms and bathrooms were a good size with a comfortable bed. Breakfast had a large impressive selection and catered for all our needs. The rooms were equipped with a small fridge and a kettle, however the sachets of coffee etc., were not always replenished. Cons There was a lack of local information, i.e. bus/train/tram times and an idea of costs, and where to catch them. This would cost a very small amount of money to fix, i.e print out local schedules, or displayed on a local screen so it can be easily viewed and updated. Whilst asking at reception we found that the younger generation receptionists did not know, and were unable to find out. (e.g. phone the train station and ask!). The more mature staff were more helpful, but were not always on duty. There appeared to be a lack of general staff, e.g. when returning from the town, wishing to have a drink, there were no staff behind the bar. This was every evening, so not just a one off, so we had drinks at the Campanile (just down the road) instead. In summary a reasonable hotel, but let down by not getting the basics right.

Hotel was clean and modern and the staff on the front desk were outstanding and very helpful, especially the two ladies on duty. They helped me with taxi issues and I am truly thankful. Will definitely return for another stay because of the staff.

Great hotel, nice employee, fantastic service, phenomenal experience. I stayed there with a friend for a week, each day we left the hotel at the morning/noon before 11 am. Afterwards we got a cleaned room with new bathtubs and also the kitchen was refilled. The personal was cool. Would like to stay a bit longer

Spotless rooms with very nice toiletries. Only negative issue was the service in the reception. Hardly any smiles, you do not get a feeling that you are welcomed. I received a wrong invoice with a name of another customer when I rented a bike. However, the bike rental is otherwise very easy and the bikes are a good quality. If the weather allows I recommend to cycle to your destination. Excellent breakfast with a variety of gluten free and vegan options. You may also have a custom-made omelet.

After reading the various negative reviews (after booking my trip!) I was mildly apprehensive about my stay here for a number of nights. Upon arrival I was pleasantly surprised to find the hotel very clean, although the check-in process was a time-consuming.mThe room iI was given was small but quite acceptable for my needs and quite clean. Once up in the room, I tried to call down to reception to clarify a minor issue. They ignored my calls. I rang 3-4 times over a period of 20-30 minutes, on one attemnpt, letting it ring for up to 10 minutes. No answer. I eventually found the information I needed in the small info-sheet after looking carefully. The next day, taking a day off from business, I wanted to stay in my room to write emails and so on, so I put out the 'please make up my room now sign at 8 am and went out for breakfast. There were 4 or 5 people in housekeeping on the floor, who, through the course of the day as I came and went, they, seemed have decided they should be doing every single room EXCEPT mine. I has to go to to reception again around lunch time as I found my key disabled. It took the gentleman on reception 25 minutes (I time this) just to be able to create me a new key, and there was no explanation other than ”the system is playing up”. Also at this time, I specifically asked if they would ensure my room was made up and I was assured he would contact housekeeping to make sure it would be done. I went out to lunch. I returned just before three, and the room remained unattended to. I went to reception, this time to register complain, and was quite brusquely told ”this is jsut because the housekeeping staff are busy”. Obviously so!! BNusy all day long doing every room apart from the only room with the ”please make up my room now ” sign hung on the door!! I asked to speak to the manager and was rebuffed. It was clear from the evasive response to my requrest that the receptionist did not want me to speak to the mana gera. After I said I really did want to speak to the manager I was told she wa s busy but would be along shortly. I expected him to do something to contact the manager such as pick up the phone or go to find her, instenad he simply started to ignore me and began to deal with another customer, which behaviour I found most discourteous. When I remonstrated about this he irritable stated taht ”I'm dealing with your problem by email -- you just can't see what I am writing on my screen”. 15 mins of this silent treatment passed I asked again for the manager and was told she was too busy to talk to me. I returned to my room, and housekeeping finally arrived at 1500. These service failings would be incompatible with a 3* rating hotel, but the ket to this thing is that these annoyances are all people related. it is not any indivudual issue-- these things are routine, and dealt with elegantly in even the cheapest of hotels. I expect more from a so-called 5 start property. I It is a real pity as the latest own

Great stay - my first time staying in a hostel and I really enjoyed the experience. Everything is very modern and convenient. The location is great and walking distance from lots of tourist attractions and yummy food spots. The hostel is situated in a very vibrant community area, so it can get quite noisy but once you’re inside your hub you don’t hear anything! The hubs themselves are cute and the bed is super spacious - you get the option of a bottom or top hub, I recommend a top hub if you want to feel slightly more comfortable. The hubs have Bluetooth speakers, an app to control lighting and to speak to the host for any issues. My hub was clean but not as clean as I thought it would be, there were some marks on the side, random hairs and the air-con vent was very very dusty. Apart from that, everything else was perfect. You have a wristband that allows you to charge things to your hub, lock up your belongings and open your hub door which I thought was very handy! I really enjoyed my stay and it was a great first hostel experience, would definitely stay with CityHub again as it was a bargain!

It was a very pleasant experience - staff is very friendly and supportive, atmosphere is welcoming, CORPUS museum is just in front and might be a great place to visit with children, breakfast is delicious, the absolute highlight of the breakfast is the Chef who made my omelette with a big smile :) room was not big but fits well for 3 guest - the bed and the sofa bed both were comfortable. Silent environment. We enjoyed our stay. Thank you Hilton Leiden Team:)