We have booked at this hotel 5 years in a row for thanksgiving but will never come back after this visit. I have not encountered a more disgruntled, rude manager at any hotel. A bald, heavy set man was checking in people and had no interest in good or even mediocre customer service. I believe his name was Roger and it seems he regretted his career decisions. Customers on the phone and at the check in desk were treated equally with disdain. This was very disappointing customer service and the lobby cleanliness was like a rural rest stop bathroom. The rooms were fine, no complaints with their condition.