Hotel Concord Syracuse, Ascend Hotel Collection

We had a great stay at the hotel staff was very friendly and helpful.The room was very clean and the beds were very comfortable. I would definitely stay at this hotel again

The room was fine except maybe hadn’t been used in a while. Where the artwork was supposed to be on the bed side wall had only remnants of tape and glue. Bathroom lights, only half of them worked. Bathroom toilet paper holder broken. Bathroom tub water dial wouldn’t stay at desired temp due to handle slipping. Fixtured loose in the wall. They are definitely due to renovate or st least gix this one room.

Decent for a short overnight stay. The hotel is a bit rundown and could use some upgrades, but it’s acceptable for the price.

There were no hand towels or washcloths in the room when we got there. There was no hot water to take showers and I found a cockroach in the bathroom on the tub. They only serve breakfast till 9am.

The staff were so nice and helpful. They answered our questions and gave us recommendations for restaurants in the area. The hotel was nice and clean. We would stay here again!

Excellent experience. Fast and easy check in and a clean room. 24 hour coffee in the lobby was great also for our early departure.

The staff were helpful and courteous, and the room was in good condition. The breakfast options were underwhelming. Overall it was okay for a budget hotel.

Room was clean, staff was courteous, wifi was sufficient for me to work remote. The only minor issue I encountered was the toilet sometimes not fully draining on a single flush.