300-2 Otakiku Kitayuzawaonsencho, Date City, Hokkaido 052-0316, JapanSee Hotel Details
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1 night
Reviews from Real Guests
9.0/10
Great
196 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location8.4
Amenities9.2
Service9.2
Cleanliness9.1
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All reviews(196)
Positive reviews(185)
Reviews with photos/video(84)
Relaxing hot springs(118)
Tasty dinner(27)
Delicious buffet(26)
Large rooms(20)
Offers pick-up/drop-offs(14)
Perfect for families(5)
Loved the view(5)
Well designed(3)
Negative reviews(11)
Anonymous User
Standard Japanese Western Style Room - Non-Smoking
Date of stay: May 2026
Couple
34 reviews
9.0/10
Great
Posted on Jun 3, 2026
Nice one resort with a lot of indoor and outdoor hot springs for you to try and enjoy. Buffet dinner is niCe but still can improve for the type of foods that can provide.
The service team is excellent, and the hotel is very clean in all aspect.
6/7
Guest User
Standard Japanese Western Style Room - Non-Smoking
Date of stay: Jan 2026
Solo traveller
3 reviews
9.5/10
Amazing
Posted on Feb 8, 2026
This is a great place to stay for a vacation. Relaxing vibes and mood to spend great time there. The Onsen is very impressive, many options and big, worth visit again.
Rach C88
Executive Room - Non-Smoking
Date of stay: Dec 2025
Family
4 reviews
6.0/10
Posted on Jan 16, 2026
The cleanliness of the room is not up to the standard as many dust on top the bed-rack, not 1 rack is all, I have reported to Reception but seem no action taken, end up we are so much allergic with the dust and we cleaned it up. Room was superb as we booked the room with private Onsen, and we enjoys it. The dinner and breakfast was excellent and overall not much activity from hotel but we did lucky that’s was a fireworks at night time.
Guest User
Standard Japanese Western Style Room - Non-Smoking
Date of stay: Nov 2025
Couple
2 reviews
8.5/10
Very good
Posted on Dec 30, 2025
I booked this hotel to see Jigokudani (Hell Valley) and Oyunuma Pond. I rented a car to get around, but it was snowing heavily and the hotel is located two mountains over. So, if you're planning on driving, please be extra careful. The local drivers tailgate aggressively, it was quite nerve-wracking. The hotel itself is much larger than I expected (200 rooms) and surprisingly clean for having been renovated in 2015. Room hygiene was okay. The outdoor hot spring is absolutely amazing; I'd definitely return just for the onsen. Breakfast and dinner, however, were not great.
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Guest User
Standard Japanese Western Style Room - Non-Smoking
Date of stay: Nov 2025
Family
49 reviews
10/10
Outstanding
Posted on Jan 1, 2026
Nice resort
PLinLert
Date of stay: Jan 2026
Family
4 reviews
9.0/10
Great
Posted on Mar 9, 2026
My favorite escape during winter getaway. Love the food. Love onsen. Very relaxing.
Guest User
Standard Japanese Western Style Room - Non-Smoking
Date of stay: Nov 2025
Couple
2 reviews
9.0/10
Great
Posted on Jan 22, 2026
The onsen here is impeccable! It was so much fun to try all the different ones, the views is really beautiful as well I really enjoyed that they switch up the baths so you can see both sides. The food was a bit generic but I still enjoyed it.
Guest User
Standard Japanese Western Style Room - Non-Smoking
Date of stay: Nov 2025
Family
1 reviews
8.0/10
Very good
Posted on Dec 28, 2025
Best onsen place. Got the most indoor outdoor pools with so many flavors. We got to switch place for gentleman and ladies. Good experiences.
Would recommend to try this place. Out of nowhere and can relax and chill in this place.
Guest User
Standard Japanese Western Style Room - Non-Smoking
Date of stay: Nov 2025
Family
5 reviews
6.5/10
Posted on Dec 31, 2025
The onsen is good but the food variety of the buffet is not good enough. Toilet of the room is old.
Guest User
Standard Japanese Western Style Room - Non-Smoking
Date of stay: Feb 2026
Travelling with friends
13 reviews
9.0/10
Great
Posted on Apr 21, 2026
Beautiful scenery. Value for money. Excellent onsen. Value for money.
MHLEEMEL
Standard Japanese Western Style Room - Non-Smoking
Date of stay: May 2025
Couple
68 reviews
8.5/10
Very good
Posted on Jun 15, 2025
Hotel is average. Buffet dinner and breakfast not up to standard of hotels in Hokkaido but onsen is good.
Miso mom
Standard Japanese Western Style Room - Non-Smoking
Date of stay: Aug 2025
Family
16 reviews
9.0/10
Great
Posted on Nov 16, 2025
Room is big and comfortable. The hot baths are great and a must - try! Buffet dinner is superb with a good spread.
Ezgi Ulutas
Standard Japanese Western Style Room - Non-Smoking
Date of stay: Jan 2025
Couple
13 reviews
7.0/10
Posted on Apr 1, 2025
If you’re going there for hot spring, guess it worth it as they have many options both inside/outside. Man/woman are separated as always. Can’t say rooms are good, just old and bathroom is really small and was a bit stinky. And bed sheets did not give me the feeling that they were cleaned. But anyway, the food they offer was quite nice and various.
SSSSSSSSSSSSY
Standard Japanese Western Style Room - Non-Smoking
Date of stay: Nov 2024
Family
33 reviews
9.5/10
Amazing
Posted on Jan 2, 2025
Highly recommend this hotel for families.
The outdoor onsen is humongous and mesmerizing. You can feel as if you’re a snow fairy enjoying the natural spa in Elsa’s winter wonderland.
The onsen shower and skincare amenities were great and the cherry on top was the barley tea and vitamin c water machine in the locker area. Every guest using the onsen was polite and quiet giving each other enough space to enjoy themselves.
The buffet is packed with all types of food - kids section available.
Some staff spoke English and everyone was so kind and ready for their guests.
Its proximity to the Shikotsu Lake was also amazing.