Mayfair Hotel

Not bad

I had a deeply disappointing stay at the Mayfair Hotel in Dar es Salaam. During my visit, I accidentally left a pair of shoes in my room, only to discover they were stolen. When I raised the issue with the staff, the manager was unprofessional and dismissive, staunchly defending the employee suspected of the theft without proper investigation. To make matters worse, I was denied access to review the hotel’s security camera footage, which could have easily resolved the matter. The lack of accountability and transparency was shocking for a hotel of this supposed caliber. The overall experience left me feeling disrespected and distrustful. I would not recommend this hotel to anyone—terrible service and zero regard for guests’ belongings. Stay elsewhere!

When we checked in, there is only a small partial roll of toilet paper in the bathroom. When it ran out and we asked the front desk if we could get another roll of toilet paper, they said no that we would have to wait until the next day. There was no bathmat in the bathroom And the tile was very slick when your feet were wet. We asked if we could get a bathmat and were told no. we asked for an extra towel to use and were told no we could not get an extra towel. Hotel staff showed no effort or concern for meeting guest needs. They could only tell us no you can’t have that or you can’t have this. There was also a list of potential fines for guests posted inside the room. If you left any appliance turned on when you left the room, they would fine you 10,000 shillings per hour. If there was a stain in a towel or a bedsheet, there was fines posted for those things as well. Totally not Customer Service oriented would not recommend anyone to stay here.

THE STAFF ARE FRIENDLY , it has a nice coffee shop ,unfortunately no meals survived at the hotel ,breakfast needs to be improved ,the place is visited by lots of tourists and travellers looking for affordable accomodation ,unfortunately only one towel is served in the bathroom ,and the hotel security is strict which is good for safely ,any one looking for affordable accomomdation near shopping malls, beach aeeas and embasies ,its suitaable

Under Mantainance, I loved the place. It's around Mayfair Plaza and there is a Gamespace a cool place for gamers.

The staff was really friendly. Breakfast is one of the better. Thank you for the stay

Do not even consider My experience at Mayfair hotel was terrible. What is potrayed online is not what you experience .On my arrival, the lady receptionist was very rude and unfriendly .I got assigned a another room since the room i had reserved was given away to another guest. Dirty rooms and unfriendly staff. You have been warned.

After booking way in advance; the wrong room was given booked suite was given standard. I had asked for confirmation after booking on ******* hadn't gotten it. It was not a good experience.

Peace with lots of shop