總結：這家酒店存在種族歧視、服務嚴重失職、刻意刁難及客房設施缺陷的問題，不推薦亞裔和睡眠較淺不喜歡噪音的住客入住
Discriminatory Treatment, Unprofessional Service & Defective Room Facilities
As a Hilton Diamond member, I waited in the designated priority check-in lane for service upon arrival, strictly following the hotel’s elite member policy. Shockingly, the male front desk staff intentionally ignored me and continuously checked in three guests from the regular queue — all of whom arrived later than I did.
When I politely pointed out this unfair order of service, the male staff gave an absurd excuse, stating that he “could not tell who arrived first”. This response is unreasonable and unprofessional, as I had been waiting clearly inside the exclusive priority lane reserved for Diamond members.
Worse still, while I was speaking my phone number in fluent, standard English （I am currently studying in the United States and communicate fully in English daily）, this male staff pretended repeatedly that he could not understand my English pronunciation or numbers. He deliberately refused to process my information and summoned his female colleague to take my details instead. Notably, his female colleague understood every single word and number I said without any difficulty or confusion at all.
This was blatant, intentional feigned incomprehension and targeted obstruction. There was absolutely no language barrier on my end. This deliberate differential treatment based on my ethnic appearance strongly confirms the staff’s racial prejudice and discriminatory attitude toward Asian guests.
I was ultimately made to wait until every guest in the regular line had completed check-in before my turn was finally processed. Without prior consultation or notification, the hotel also assigned me an accessible room.
After this humiliating and unprofessional check-in experience, I sought assistance from the hotel manager to resolve the issue. However, the manager did not prioritize my serious complaint. Instead of addressing my grievance immediately, he continued checking in other guests, forcing me to wait an additional 10 minutes.
After I fully explained the entire discriminatory incident, the manager showed zero accountability or sincerity. He offered only a $30 monetary compensation as a perfunctory resolution, with no verbal or written apology whatsoever. I explicitly declined the compensation and clarified that I did not seek any financial refund or benefit — my only request was a genuine apology for the discriminatory and improper service. Regrettably, no apology was provided by any staff member throughout the entire incident.
Combined with the deliberate language obstruction, unfair queue skipping, degrading service attitude, and perfunctory management handling, I firmly believe this hotel harbors severe racial bias against Asian guests. I cannot help but conclude that the staff’s unprofessional and hostile behavior was purely racially motivated.
In terms of room facilities, the initially assigned accessible room faced directly toward the hotel’s external exhaust system. The persistent loud mechanical noise severely disrupted my rest. Although the noise was slightly improved after a room change, background operational noise remained noticeable and disturbing for light sleepers. The overall room quality fails to meet basic Hilton brand standards.
I strongly DO NOT recommend any Asian guests to book or stay at this hotel, as it clearly permits institutional discriminatory treatment toward Asian visitors.
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