Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

It’s was just rough around the edges and service was terrible

location is convenient not far from exhibition center, at this time early October the swimming pool is open but not heated and not clean

Great location in the city, clean and comfortable

Easy to walk to most places downtown with no issues for me!

Fair hotel.. Good price.. There’s a Mc Donalds very close.. The room is big.. Beds and pillows are comfortable. Good breakfast.. I’d stay again..!

Good location at reasonable price. Rooms clean. The only issue I had was with the plugs. I had to charge my phone in the bathroom. And the fridge was missing. People at reception were very nice and accommodating

Staff and security were courteous and friendly. Rooms were clean, beds and pillows were comfortable.

Something very strange about this hotel: As a very frequent traveler all over the world, I have NEVER see staff treating client like ****. The manager Laura is clearly ******. I was trying to do my check in but I had my DL stolen. I ask her if they can do something, bc I had the credit card and also debit car used for book. She was GROSS. I asked for the manager in order to try something (I ask to go to my room then find my wallet and go back after shower). She gave me attitude. And also she left the front desk leave me talk to myself. At the end she verbalize. “I don’t need you here”. I was about to call the police. But I was in Dallas for work and no time to waste with this kind of people. CROWNE NEEDDS URGENT TRAINING THOSE PEOPLE IN FRONT DESK. Obviously I’ve asked for my money back and leave the hotel. Curios thing: I’ve mentioned the situation. With other people in person and many of them said “CROWNE DOWNTON DALLAS HELL NO”.

The hotel is located close to attractions and commercial areas. The facilities in the room are also complete and the location is very quiet, which allowed me to have a good rest during my trip. It is cost-effective. Although the price is relatively cheap, the quality of the facilities and services in the room is not inferior at all.

Located on the street where President John F. Kennedy was assassinated, it is a 5-minute walk from the assassination site. You can go and see

Very good. Clean and hygienic. The location is convenient. It's right in the city center. It's convenient to do things. It's convenient to live around. It's also close to the light rail and subway. We arrived at 11:30 in the evening. The journey to the hotel was smooth. We will stay there next time.

The hotel service is very good. I arrived around 12 o'clock in the morning and was able to check in as requested. The front desk was very welcoming and the luggage could be left at the front desk after check-out! 4.8 out of 5.0

It is a central location where you can walk to the area where Kennedy died. If you take a bus to Texas, the terminal is a short walk away.

Quite good, rich lunch, good service, and can't speak Chinese! The cleaning is not timely, but because of the language barrier and unclear expression, it is generally OK