Wyndham Properties in Da Nang

The room was incredibly noisy, probably due to a karaoke bar on the street below that played music until around 11 PM every night. We were initially assigned a room on the third floor, but after some negotiation, we were moved to the sixth floor. I had booked a quad room, but they only gave me one key card. After further discussion, they eventually gave me another one. Each time I tried to resolve an issue, the initial response was always, 'We're fully booked, we can't help you.' It took a lengthy conversation to finally get things sorted. I even emailed the hotel, and they replied that during the New Year period, they were trying to provide better service, so they withheld worn-out key cards from me 😓. Alright, I guess. However, I still think staff training needs to improve, as their first reaction shouldn't be 'we're fully booked, I can't assist you.'

Came here with my parents for a trip. The hotel breakfast was incredibly rich and varied, though there weren't many dining options outside the hotel itself unless we went to a scenic spot. The room was comfortable, with the air conditioning already on before we arrived, and it smelled lovely. We could even watch YouTube on the TV. The hotel also has a beach, a large swimming pool, and plenty of sofas on the lawn to sit or lie on, making it a truly relaxing experience.

This is a recently built hotel with rather attractive and modern facilities, which led us to expect an excellent stay. Unfortunately, the service and the quality of the rooms are absolutely not up to the standard of a 5-star establishment. The rooms were dirty: mold on the bathroom shutters, very dirty windows with many marks (especially in the bathroom), unclean toilet bins, and visible dirt in the kitchen. This level of hygiene is unacceptable for this category of hotel. We had to request a room change twice before we could even hope to get a suitable room, which is simply outrageous. Moreover, we had to wait for everything: the service is extremely slow and the staff unfriendly. It’s very disappointing, because the potential is there, but the lack of cleanliness and the quality of the service completely ruin the experience.

The room was clean and tidy, and the staff were incredibly friendly. We even got complimentary afternoon tea upon check-in, which we enjoyed at the rooftop bar (as pictured). The only downside is the location isn't super convenient, but all the other positives more than make up for it.