X.O Art House

Wonderful and delightful. Sweet place, centrally located, safe and comfortable. Amazing breakfast spread with fantastic teas. Someone is always there to help with anything you may need. The room has everything you might need, snacks, beverages, Cava candies. :)

Due to an error in our booking we ended up at this hotel for three nights. Communication is somewhat challenging even with google translate, most of the time there is nobody present other than a security guard who does try to help but finds nobody answers his calls when he rings people for support, the superior deluxe room we had paid for was next to the main road on ground level and had the breakfast room directly outside the door meaning sleep past 545am was challenging. Earplugs were provided. Rooms are clean, staff when present are friendly, breakfast is ok, the egg chef is very friendly and kind and made our stay much more pleasant. Essentially it's an average hotel with comfortable beds. Location is reasonable.

We stayed at X.O as part of our Mountain Lodges of Peru Salkantay trip. This hotel lived up to the high standards we came to know of MLP. Very comfortable and safe, with a lovely little courtyard, in a convenient location just moments off the Plaza. To say the service is superb is almost condescending...the people were so welcoming and earnest and delightful, even as I tortured them with my lousy Spanish. Accommodated my special requests with generosity, like leche caliente for my coffee. The place is absolutely spotless; we saw the caretaker careful pick over every plant so not a dead leaf was visible. The fresh flowers on each table were perfectly beautiful - how do they do it? Mine never look that fresh:) Excellent full breakfast. I was so happy to stay in this boutique hotel versus a huge luxury corporate property

We stayed here before and after our Mountain Lodges trek to Macchu Picchu. Rooms were adequate, beds comfortable and staff were helpful and pleasant. Night guard was very helpful. Breakfast was ok as long as you take the initiative to order eggs to your choice.

The hotel is boutique and artsy. It is very uniquely designed. However, don’t stay at this hotel if you are looking for quiet, comfort and service. The hotel is a 3-star at best. Our original reservation was with El Mercado but Mountain Lodges of Peru (the owner of XO and Mercado) moved us to XO Art House because the El Mercado closed-down at the last minute. The interior court yard is used for breakfast, group gatherings and evening meetings. It echoes. Some rooms are interior only and the windows overlook the courtyard - these rooms are very loud. If you book this hotel ensure your room has exterior windows - the road is a side street and quiet. We had an interior room and it was very loud. On one night we had no hot water for showering. It was very cold. Also, the heating in the room is not great and inadequate in the winter months. The breakfast buffet is very cold as it is served in an open air courtyard (8C to 10C in the morning). There is no room service for food/beverage. Please note there is no desk service after 6pm. You are in this hotel alone in the evenings and overnight. You have to call a local phone number for help but they are not prompt/responsive. For example, rhey didn’t return our message requesting help for the safe which was locked and unable to be used. There is a security guard after hours that controls access to the hotel, which you need to ring a door bell to get access. Side note: We were going to stay at this hotel after our trek/expedition, but on our return to Cusco we decided to stay at another hotel, despite having already pre-paid for the night.