Guest User
February 18, 2022
We went on February 17, we wanted to stay and it was full. On the 16th so we decided to go to see the place. We arrived at 4 pm and they had service until 6 pm we went in my wife ordered a coffee and it was burnt, we returned it and the girl didn't even say we'd change it, but well we didn't pay attention to it. I ordered a beer and I was at the edge of the pool and I was drinking the drink and a man approached me and told me that Yeni should have it outside. Okay, it hadn't been 40 minutes and we already wanted to leave, the truth is that the place was a bit boring, after 5 minutes a man asked for wine and they told him that he had to drink it outside that it wasn't allowed in the pool, the man showed his I'm angry because I pay to host**** 2 nights and if it seems to me and as an observation is that they allow drinks in the pool, who wants to drink a wine outside the pool when it's cold. It is something ridiculous and although they are their standards, it seems to me that at a national level in customer service they are very badly off. On my part it would be difficult for me to return and I think many people and I say this because I took the trouble to read each of the comments and it has a huge flaw that is customer service, which is the life of a hotel.
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