Pepe's House Cuenca I Hotel & Boutique Hostel

Staff Service: Staff are consistently described as friendly, knowledgeable, and multilingual, providing personalized assistance with local recommendations, tour arrangements, and accommodating special requests such as early check-in or late checkout when possible.(based on 1 review)

This hotel has a 5 star staff and 5 star location. Just completed a 2 week stay and will definately be going back. The staff and location can't be beat if you are visiting historic Cuenca. The staff genuinely made this trip amazing. The breakfast is great with a variety of options. They always greeted us and provided great advice about the area. Unbelievable service at a very affordable price. I would recommend this place to anyone visiting Cuenca. Truly love this place.

We booked this hotel (it is really in my opinion just a hostel) saying that the only reason we chose this in the end was because of the website we booked on stated it had an Evelator. My dad is disabled and we were only looking for places with an Elevator. So when we turn up to realise it didn't have one, even though I showed the staff where it said it did on the booking website, they took pictures showed to the owner and the response was clear, we don't care, it is non refundable. Which is the only line they would repeat. They just did not care. Even though it says falsely it has an elevator. They said it's bookings fault and not there's. The did not try to resolve the issue in our opinion. They offered a room on the bottom floor, no external window. The room we paid for was a suite with a balcony. The room they offered was HALF THE PRICE and even then they said they would not refund the difference and would just be a clean swap even though the room was inferior and literally half the cost and size. I even showed them my dads official disabled badge. They did not care. The answer was clear, the owner doesn't care and will not refund your money. Go elsewhere, write bad reviews we will not refund the money, it's non refundable and the problem is booking not us. They actually said just this! Wow. *******, Qantas and Trip all have it stayed that the place has an elevator, and yet they do not take any responsibility. After all of this, there were other problems regarding money. Firstly, you want to have wine in your room? You ask for some wine glasses, the answer is, you can but we sell wine therefore we charge corkage (Even though they did not sell white wine) the same reason they wouldn't give us any ice for our rooms. We asked nicely before arriving if it would be possible to check in one of the rooms at midday instead of 1pm (as my dad needs the rest being disabled) the answer was clear, yes of course you can but it costs 50% of the cost of the night. For one hour!! The rules on the back of the door are petty at the least. "We believe if you break something you should pay for it" We did not break anything but it makes you feel anxious about dropping a glass or their water bottle or something because they will charge you for it. The breakfast was simple but not bad. Fresh fruit, granola, bread toast jam and something hot. For a hostal the breakfast would be a good one, BUT the coffee was BAD, weak and undrinkable. I read somewhere that it was good in a review, absolutely not the case. The two rooms we booked with Balcony's were not worth it if you chose them for the balconies. They are small balconies where you could barely stand, it certainly wouldn't be possible to sit and watch the world go by, also the view was not very good from either room just the busy street. The tv in the large rooms on the wall were too small for the size of the room. Lying in the bed the writing was illegible it was so small. However it was great to hav