Quality Inn Klamath Falls - Crater Lake Gateway

Not posted that the pool was seasonal didn’t end up staying our entire stay due to false advertisement requested for some kind of refund or anything and nothing was offered very upsetting. They told us that they are seasonal every year yet last time we stayed there in January 2024 it was open, and it was very upsetting

No printed privacy policy. Oregon law requires a printed privacy policy about how you will use my personal information. You had none, however required me to give my drivers license.

We had an ADA Compliant room. It was spacious, and clean. Large spacious east to access shower. Desk clerk was friendly and got us extra towels. Room was a bit noisy.

The rooms were clean, staff was super friendly, loved the pool area. For the price, it's a great value. The only downfall was the mass amounts of outdoor bugs. Not sure if it's just the area or if it's even controllable. It may have just been the norm for that area and that time of year.

Property has been updated but is situated next to a swamp and the management installed these cheap LED lamps as area lighting around both buildings. The super white color lamps attract the mosquitos and bugs from the swamp so the whole area was swarming with these insects. It was like walking through a mosquito trap. Bugs everywhere on the ground. Very messy.

Esmeralda was great. She moved us to a quieter room and was pleasant, professional and courteous.

Horrible Place to Stay As we arrived at the Hotel our rooms where very duti full of bugs an mosquitos all over the rooms the bedding was very duti sheets and the curtains smells like cigarettes I asked for a non smoking room and it was horrible smell the microwave was not working as soon you heat food it stated to burn and smoke came out. The same day I reported to front desk all the issues. We had a 6hour drive and is not okay to sleep in a place full of bugs and unclean sheets and the room full of smoke of cigarettes. I try to call others hotels but unfortunately they where all book due to labor date weekend. I spoke with the manager and he said unfortunately I canot give you credit back. That was very disappointing for me and my family. The inconvenience of this incident cause my trip very stressful and not able to sleep with all the bugs and have some bites from them. I took pictures. What they post in there pictures it doesn't look the same. Wrong representation about there hotel Quality Inn.

There was a lot of insects outside the room, on the door and once you open the door, it goes inside the hotel room. Curtain was dirty. Hair dryer doesn't work. Ice machine room was full of insects was not making ice.