Hotels near Viva Mexico, Cozumel

I felt the price we paid for this hotel was not warranted based on the quality for the following reasons: 1. Shower drain was broken and had a piece of round plastic covering it to protect you getting cut on the metal pieces. 2. Decor is not great. 3. We had to ask for toilet paper a few times as opposed to it being supplied during cleaning. 4. We talked to a number of other people who paid less than half what we paid - in fairness this was my fault. I booked on booking.com and paid what they asked. One couple booked at the hotel and were able to negotiate a price less than half what we paid. 5. It is situated across the street from a night club and the music is very loud. We initially thought it would make sleeping a problem but fortunately it didn't bother us at all. 6. Smoking was allowed on the patio during breakfast. On the positive side: 1. Staff are great. The breakfast staff and cleaning staff are very accommodating and friendly. The breakfast staff will cut up fruit for you if you ask. Miriam was a favorite for us because she spoke fluent english. 2. The place is very clean - they are cleaning all day. The pool is cleaned regularly - but is quite cold. I liked it this way actually. 3. It is close to the downtown plaza. 4. The AC works really well. 5. They have two hotel cats. :) This could be a negative for some people. 6. The bed is very comfortable - we had a king sized bed which was fantastic. The bedding was changed frequently - I think every other day. The bed is made up every day. Overall I would stay here again but would expect a much lower price.

At the time of making the reservation we had the information that we would stay in a room with a king size bed, however, at the time of arrival the room they gave us was one with two beds, when we made a comment to the receptionist, she told us that the reservation information was only a request and that he could not change our room because one like the one required was not available and that the rooms with those characteristics at the moment would have an extra cost. The waiters are very friendly, as well as the bartender and the facilities are very nice, the entrance to the sea is a surprise and the pools with sea water that the hotel has are exquisite.

The environment is good and the service is good. Unfortunately, this hotel has no dinner.

Good staff, they have a snorkel and diving area part of the hotel. The food is 5 starts ! We took the all inclusive deal for 42 dollars. Worth it! The only thing was the jacuzzi, kids were not allowed but there were some small kids swimming there so it wasn’t relaxing enough, they were also eating there ! Apart from that everything was excellent.

Every part of our two stays at Hotel zen was excellent! Clean comfy beds, super helpful and kind staff, and the view from our sea-view room was incredible. The restaurant was an unexpected pleasure, from the background music to the world class cuisine. Love love love the infinity pool and sauna right on the oceans edge. Huge thumbs up!

Attentive service and always willing to help, call a taxi, take the bags .. Big room and bathroom, good shower with good water temperature .. also good bed but in the room we chose it was a double (it could be a queen at least).. They provide towels for the hotel's pool and beach, and you can also take them on walks, just register at reception. The beach at the hotel is beautiful, nice for snorkeling in the crystal clear water, lots of fish.. bar near the pool makes hamburgers, tacos and other things if you feel hungry in the afternoon.. sunset from the pool and beach is beautiful!! You don't need to make a reservation at the restaurants, but they do have a waiting list on the day. Seafood Restaurant was open for lunch only. The food in the restaurants was ok.. they don't provide transfer to the ferry.. taxi from the ferry costs about 100 pesos in 2022.

PROS: This is the best beach and ocean location and the main reason we chose this resort. Employees work hard - some are very friendly and helpful, others keep more to themselves but are happy to help if asked. The ocean water is divine - crystal clear and abundant with life and an ecosystem that you can explore for hours! The hotel grounds are well kept, the pools are lovely, there is fresh cold drinking water available at many sites on the resort. The lobby is comfortable. CONS: Food - there is so much waste because of taste and quality especially in the only a la carte restaurant. They try too hard to impress with appearance, while the flavor and quality is awful. We tried so hard to like it. They Serve a spaghetti with a liquid tomato juice they call a sauce, and serve it to hotel guests! Stick to what you know - Mexican food made well, made with local ingredients using traditional recipes! Why try to serve a pasta carbonara when they clearly don't have a clue what that even is - and every dish that uses cream - and there are many, has this artificial sickening flavor about it, what a shame! If they could just tweak and understand that guests deserve to eat decent food, everything else would be great. ROOMS: dated but clean. They have many rooms with very old and dirty fold-up couches. Replace the couches that belong in the garbage, not in guest's rooms, it isn't a big deal, but will show respect to your guests. AIR CONDITIONING: very controlled and never gets cold. Hotel can lower the temperature by at least two degrees and provide much comfort. BUFFET: Repetitive and low-quality food. If you make it repetitive, at least stick with quality and local specialties so that the guests can enjoy some authentic Mexicans cuisine. BIRDS: This is a problem. Allowing vultures to enter your buffet restaurants to eat and defecate where they want is not acceptable! At night, so many mosquitos - we could not eat there. Find a way to enclose the buffet resto. add air conditioning, eliminate the BIRDS and MOSQUITOS and your guests will be in heaven. END note: this hotel capitalizes on their location which is ideal, but they could so easily tweak a few details and improve guest experience by 100%.