Hotels near Laguna Ciega, Cozumel

At the time of making the reservation we had the information that we would stay in a room with a king size bed, however, at the time of arrival the room they gave us was one with two beds, when we made a comment to the receptionist, she told us that the reservation information was only a request and that he could not change our room because one like the one required was not available and that the rooms with those characteristics at the moment would have an extra cost. The waiters are very friendly, as well as the bartender and the facilities are very nice, the entrance to the sea is a surprise and the pools with sea water that the hotel has are exquisite.

Had a great time at this hotel Location is a five minute walk from ferry pier. View is amazing from our ocean view room upgrade well worth the money for sure watching the cruise ships dock right in front of us was really cool. Free breakfast buffet was excellent in mornings. Nice chairs around small splash pool were nice also little bar there at pool area. Spent the day there one day watching all the action in the ocean in front of us. All the employees were very nice and helpful. The price was good for the location of this hotel. We really like all the elevators in building . Also has a 7-11 store located under hotel open 24/7 so handy. Would highly recommend this small hotel looking forward to staying there next time

Good staff, they have a snorkel and diving area part of the hotel. The food is 5 starts ! We took the all inclusive deal for 42 dollars. Worth it! The only thing was the jacuzzi, kids were not allowed but there were some small kids swimming there so it wasn’t relaxing enough, they were also eating there ! Apart from that everything was excellent.

The environment is good and the service is good. Unfortunately, this hotel has no dinner.

This hotel was in a great location. We stayed in the non-updated part but only because we wanted a larger room. The hotel offered to upgrade us but we wanted the room with a tub. We loved our stay there and would definitely go again!

PROS: This is the best beach and ocean location and the main reason we chose this resort. Employees work hard - some are very friendly and helpful, others keep more to themselves but are happy to help if asked. The ocean water is divine - crystal clear and abundant with life and an ecosystem that you can explore for hours! The hotel grounds are well kept, the pools are lovely, there is fresh cold drinking water available at many sites on the resort. The lobby is comfortable. CONS: Food - there is so much waste because of taste and quality especially in the only a la carte restaurant. They try too hard to impress with appearance, while the flavor and quality is awful. We tried so hard to like it. They Serve a spaghetti with a liquid tomato juice they call a sauce, and serve it to hotel guests! Stick to what you know - Mexican food made well, made with local ingredients using traditional recipes! Why try to serve a pasta carbonara when they clearly don't have a clue what that even is - and every dish that uses cream - and there are many, has this artificial sickening flavor about it, what a shame! If they could just tweak and understand that guests deserve to eat decent food, everything else would be great. ROOMS: dated but clean. They have many rooms with very old and dirty fold-up couches. Replace the couches that belong in the garbage, not in guest's rooms, it isn't a big deal, but will show respect to your guests. AIR CONDITIONING: very controlled and never gets cold. Hotel can lower the temperature by at least two degrees and provide much comfort. BUFFET: Repetitive and low-quality food. If you make it repetitive, at least stick with quality and local specialties so that the guests can enjoy some authentic Mexicans cuisine. BIRDS: This is a problem. Allowing vultures to enter your buffet restaurants to eat and defecate where they want is not acceptable! At night, so many mosquitos - we could not eat there. Find a way to enclose the buffet resto. add air conditioning, eliminate the BIRDS and MOSQUITOS and your guests will be in heaven. END note: this hotel capitalizes on their location which is ideal, but they could so easily tweak a few details and improve guest experience by 100%.

Overall the stay was wonderful. Especially, the Preferred Staff. Entertainment staff were very interactive with everyone. Aaron at Dreams always a joy!! Maintenance needs some TLC, lighting along the walkways needs improvement. Restaurants need to qualified guest prior to being seated to prevent unruly drunks that ruin the ambiance. (We experienced this.) Just a little tweaking by Hyatt for overall improvement.