Novotel Paris la Défense Esplanade

The room was very hot, and I asked the technician to do something. He came and said that he couldn't do anything because there was no refrigerator in the room, and the water was only available on one floor. We also ordered food delivery to our room, but it wasn't delivered. The receptionist told us that the restaurant wasn't open, and they said that it would be open in an hour, leaving our children hungry.

I paid for two nights double bed room. When we arrived at the hotel midnight, we were told that the room had leaked water so we moved to a sister hotel Ibis hotel in a very small room with two single beds which was not our choice and the rate per night was totally different. This was very embarrassing and frustrating. We waited at the check in reception for one hour only to be told that we were being moved to the sister hotel. Now I received an email of apology saying the hotel was overbooked but on the day we were told a different story. The rate for the night was different from that of Novotel. We demand a refund of the difference between the two rooms for one night. The following day we had to check out of Ibis hotel at 12:00 but our room at Novotel was not available and we left our bags in their storage room. This was very difficult because we were tired . See picture attached for the small that we were moved in to Ibis hotel for one night. This can not be the same rate as the double bed we had paid for.

We had a generally pleasant stay at Novotel. The hotel facilities were good, and I especially appreciated that they provided Rituals shampoo, which felt very nice and added a comfortable touch to the stay. However, the main downside was the air conditioning. It was not cool enough, and the windows could not be opened, so the room felt very stuffy and warm. This made it less comfortable, especially for guests who are sensitive to heat. The hotel location was fairly convenient overall. It is a decent choice with good facilities, but the room ventilation and air conditioning could definitely be improved.

Very difficult to reach initially as unclear signs but once there able to move to and from important landmarks easily The AC is terrible, complained and offered another room which was same problem so seems the hotel rooms have old and outdated AC Worst bed I have ever slept on , the mattress is stony hard No fridge in the room Toilet and basin + shower are separated in different rooms with no connection which is really unhygienic and a big joke I would overall avoid this hotel in the future at all costs !

the hotel is clean and service is good. one issue is that I can't locate the hotel in uber app (we can locate it in google map). as a result, the uber taxi drop me to a wrong place and I have to walk to the hotel by asking the people around.

Good hotel with a good location, easy access to Metro Line 1 and a good neighborhood. Very hard to find for the first time as the location points to a parking spot, and slow check-in process. The view from the room was very nice, the room was clean but a bit dated. Pleasent experience.

They dont change your towels despite putting in the bath. They fold it up pr hang it up for you.

There was no frigo in the room. The AC doesn’t work! The room was hot because the AC doesn’t work properly. The garage is a bit complicated to find and use. However the service was excellent. People very kind