JOIA Salomé by Iberostar -Adults Only

Facilities were part of the massive hotel Anthelia. Not a bad hotel but far too big and cheap plastic type sunbeds not usual in 5 star hotels. Pool service none existent at Joia Annex. You have to go into the Anthelia before going into the Joia Salome. Bedrooms excellent though.

Had a fabulous week at Joia Salome and can’t recommend highly enough. The hotel is a relaxing vibe with the most attentive staff. From outstanding sunbed service to the best food and drinks in literally every restaurant. The El Mirador restaurant for breakfast has stunning views over the sea and serves everything from Eggs Royale to the best Full English we have had abroad. The highlight for the evening restaurants was Poseiden ….stunning gourmet dishes that were so goid we ate there twice. The staff really do make this hotel, they’re friendly and accommodating and will cater to your every need. A huge thank you to Janeth, Paula, Rebeca, Joselin, Raquel to name but a few….they made our holiday and we can’t speak highly enough of the fantastic service. Will definitely return.

Gorgeous hotel. Lovely staff, very attentive. Great food and facilities. Spotlessly clean. Pool guys are always around. Bar/waitress staff very good. Butler service to the rooms. Great location. It’s a separate boutique adults only hotel within the Anathelia complex (family hotel, which is lovely too) you have access to all of the facilities on site. We have been twice now and will definitely be back!

Wow! Where to start, facilities are amazing (flip flops, all hair products, straighteners and hair dryers in the room) Both pools are lovely and a beautiful temperature and the sun loungers are so comfy, with a fresh towel rolled up on the bed every single day. Views are beautiful, the hotel offers free coffee and bubbles complimentary all day. Can’t even begin on the staff - they are so considerate and are thinking the extra mile. An example of this is unfortunately I had a flare up with my skin and Vicky very kindly offered me a frozen towel and spoke to the team so it wasn’t fragranced and bought them to me throughout the day- it was so helpful and it wasn’t something I even asked for! Drinks bought to your bed, room changed 3 times a day - just fantastic! Janeth , Vicky, Raquel and Franco deserve a special mention. They work tirelessly and always with a smile on their face. Beautiful service and so accommodating. They are striving for something special here A true gem, wrapped in the beautiful ocean view line - do not miss out!

Our stay at the JOIA Salome was nothing short of phenomenal! We enjoyed every single second of our stay! This hotel has a „hotel within a hotel concept“, which is absolutely brilliant! You can enjoy all the benefits of the bigger Iberostar hotel, while always being able to retreat back to the absolute peace, elegance, and serenity of the private JOIA Salome area. It truly offers best of both words! We would like to highlight and thank especially the butler team (Yurena, Rachel, Joseline, Aldair and Fran) for their amazing work. You have been always present without being instructive. In addition, Mossi, he always made sure I am getting some food with my allergy. He is a true hero and a very lovely and kind man! This hotel is amazingly located, everything is clean till the end and you always feel the little extra, the team is giving. This hotel has completely redefined all our standard, and we will definitely be back! A highly recommended hidden gem, I would like to gatekeep!

We really enjoyed it our hotel staff where excellent we would definitely recommend and come again

The location, the views, the spacious and beautifully decorated rooms, and the warm, personalized service make this hotel highly recommendable. Yurena and her team are exceptionally attentive and helpful. The staff throughout the hotel are efficient, friendly, and genuinely welcoming. Breakfast, served in a beautiful dining room overlooking the sea, is excellent. The other restaurants in the hotel also offer very good food, complemented by attentive service. The only disappointment was Poseidon, the hotel’s gourmet restaurant. The service felt clumsy and below expectations: wine was spilled while being poured, dishes were served without any explanation, and everything was placed on the table rather carelessly. The food quality also failed to meet the standards one would expect from a fine-dining establishment. For example, instead of being able to choose from a cheese trolley, we were simply served ten rather bland pieces of cheese on a plate, without any description or explanation. To make matters worse, a rat ran across the terrace during dinner. While these things can happen, the overall experience at Poseidon unfortunately cost the hotel a point in my rating.

I have just returned from this amazing hotel. A week of full relaxation and pampering was just what was needed after a busy year so far. This was my second visit to this hotel, the first being 3 years ago. It did not disappoint, the standard was exactly as I remembered it. The staff make this even more special. They check in with you without being intrusive and they are happy to help. The cleaning staff were exceptional and I love that the app tells you when your room has been cleaned. The food was really good. I couldn’t book in to any of the restaurants on the app and was too lazy to contact the butlers so just ate at the buffet or took myself out to the many restaurants at the front. Two things to consider Iberostar. Please can you make paper maps of the hotel available. For us oldies it would be so much easier to navigate the hotel.Secondly I booked all inclusive but I don’t drink alcohol. There was at least a dozen or more bottles of various alcohol in my room (suite) from spirits, to wine to beer. I only had water or soft drinks with meals or at the pool. Can you consider offering an all inclusive package without alcohol for a lesser cost? I will definitely be returning to this lovely hotel but perhaps in a warmer month as we were stoically British lying by the pool with goosebumps. I’ve never known it to be so cool in May in the Canaries before.

Stunning hotel, with excellent views from the room and pool area. Everywhere is immaculate. Food and service is faultless, and staff are very welcoming and nothing is too much trouble. Special mention to waitress Vicky, looking after our every need throughout the day. Very peaceful atmosphere, definitely somewhere we would visit again.