Hotel Riu Palace Tenerife

We really enjoyed our holiday here, particularly as we had a whole week of blue sky, sunshine and heat. There are good pools and bars and numerous sun beds to choose from in the sun and in the shade. The pool and beach areas are vast and exceptionally maintained. Our room on the 4th floor was spacious, clean and comfortable with all mod cons and a balcony overlooking the sea facing the sun. Rooms were replenished and tidied daily. The waiters don’t speak fluent English (us Brits are guilty of relying on this) but we received very good friendly service. Drink and wine menus are accessible via a QR code. This hotel is in an excellent location along the seafront close to shops and bars from as far as Los Cristianos along to La Caleta. The breakfast buffet and evening buffet were extraordinary with high quality food and lots of cuisines to choose from. The two other bookable restaurants were good too, although a lot of tapas in huge portions in Espanol, and in Krystal the food was very rich. The air conditioned gym was impressive. The entertainment music bands were great too and a lovely way to end each evening.

I wouldn’t recommend going unless you are over 70, it’s like a private hospital, the buffet is like the titanic experience. Staff are nice to very elderly people only and hotel not close to anything at all, beach is black and rocky like mud. Can’t believe it’s 5 star,staff don’t help with bags nor very helpful at all. The manager seems to be actively walking around making sure everything is good but id not recommend this place at all I was really disappointed.

We knew what to expect and were not disappointed. Nice rooms, esp if u pay the bit extra to get a full seaview room. Breakfast buffet is amazing, and dinner also excellent. Wide choice and caters well for allergies. Pool are lovely and gate opens directly onto the promenade. Situated between Caleta ( good restaurants) and Americas, but with its own distinctive vibe. All staff excellent. Already planning our return.

Fabulous. Couldn't fault it. If you are looking for a restful and peaceful holiday in a good location Riu Palace Adeje is an excellent choice. The buffet is probably the best hotel food we have experienced. Rooms, views, bars and staff outstanding. Everywhere is spotless. Entertainment is low key and is outside so you're likely to need a cardigan/jacket. We will be returning.

The staff were excellent. Had been concerned about buffet as don’t generally rate them but the food was excellent and they catered really well for the guests with 3.5 hour span of time for breakfast and dinner. Room spacious and cleaning excellent. Lots of availability of seats around pool and a separate adult section. Very well situated between Costa Adeje and Caleta. We had a lovely time (mother and daughter) and would thoroughly recommend.

Wifi useless kept cutting out Very noisy in the mornings with cleaners dragging trolley about. No shower cap or cotton buds.

It was our third stay at the hotel. Unfortunately on this stay we had cockroaches in our room. Our room was on level 1 (Ground Floor). I spoke to the hotel manager who said he was aware of the problem and he had employed a pest control firm to try and eradicate the problem. A large cockroach was also seen in the entertainments room on level 6. We dread to think if there were cockroaches in the kitchen. The manager did not offer us another room but said he would get the room fumigated. However this made no difference as the cockroaches kept appearing. We booked the holiday with Tui and discussed the problem with a Tui representative and she said she would make a request for our room to be fumigated. We have since made a formal complaint to Tui but have received no response. Our holiday was spoilt and the cockroach problem is not what one would expect in a 'Five Star' hotel.