The hotel has many entertainment options which is great, bowling, ice cream station, water park, disco, lazy river. The customer service is HORRIBLE omg the staff is so mean and not pleasant. You ask a question in the buffet and they answer you in such a rude manner. Is almost like you are bothering them. Specially from the female staff. I felt uncomfortable even asking questions or asking for food preparation in special stations or asking for drinks at the bar. They really need to have training on customer desperately. We pay all this money to take vacations because we want to feel good and welcomed. The food was okay not so great and the restaurant wait was like 45 minutes to have dinner at a sit down restaurant. Also the pool closes at 6pm which is so early!!!!!!!