I'll keep this on point because after what I've experienced with booking.com, OYO Hotels and ”Hotel Corona”, I want to make sure they're exposed for who they really are: scam artists and cheats. They'll charge your card the day before (10/25/19) and require a $100 cash deposit, but when you cancel due to the smell of urine and finding what appears to be mice feces on the sheets and pillows, you get this: ”Yes, that's right. You'll receive a refund in 7 to 10 days.” There's a sign at the front desk stating you have 10 minutes to look over the room and if not satisfied to let the clerk know in order to change rooms or get refunded the deposit. Property gave me back my $100 and handed me a check-out receipt dated the next day (10/27/19). Told me that to get my refund I have to call booking.com (LIE!) Booking.com sent me an email stating I canceled the room and would not be charged the cancellation fee as informed by OYO Hotels, which is the price of the room ($112.20). So I called on the 11th day, talked to a girl in India (Baaangaaaaaaaaaaaaaalorrre!!) who now tells me 21 days. In the meantime, booking.com is worthless for any help because they just act as a liaison. OYO then writes asking for my bank info, that it's required to process the refund: Booking Id: Account number to refund into: Name of the account holder: Name of the Bank: SWIFT code: IBAN: Sort code: Routing no.: Refund amount: Contacted my credit union to start fraud investigation and get charges to my card reversed. Received ”refund” (my CU credited me) 2 days later. NOW, as of 11/21/2019, my CU informs me that OYO Hotels is refusing to pay them, that I checked out of the room! Whaaaaaaaaaaaaaaaaaaat??!! My CU sent me a letter to sign, countering OYO's claim, that copies of emails show the room was canceled and that a refund was promised. Moral of this story? STAY AWAY FROM THIS INDIAN BASED COMPANY UNLESS YOU LIKE THE SMELL OF URINE AND SLEEPING WITH MICE FECES!! (And of course fighting like mad for your promised refund). PS: My CU's anti-fraud dept sent me a text message early on 10/25/19 asking if the charge by OYO Hotels was legit. I said it wasn't because I didn't recognize the name. I then called and confirmed that OYO Hotels was in fact ”Hotel Corona Hwy 91” once I saw the amount to be charged. YO! OYO! STOP USING THE OLD NAME ONLINE FOR YOUR CRAPPY PROPERTY!!
Excellent
106 Reviews