Cordovilla Hotels & Accommodations

I made a booking for the San Fermin festival through their website for 3 rooms (we are a group of friends going together). One main reason we chose this hotel is because they only required a credit card in case of no-show, and the reservation said payment would be collected at the time of check in (July 7). Well, weeks after the reservation, without warning, they charged my bank account nearly $2000 US and said that's their policy for the festival (but nothing was indicated on their website). In fact, this is what my confirmation email says: CREDIT CARD DETAILS Your credit card won't be charged this amount (payment is to be made directly at the hotel on the day of arrival), unless you have booked a non-refundable rate or if stated otherwise in your rate's terms and conditions. In the event of a no-show, you will be charged a certain amount depending on your selected rate's cancellation policy. They refused to honor the terms of the reservation and caused my account to go into insufficient funds. Luckily, we were able to cancel and book at a different hotel. Horrible bad impression to leave on a guest. I get that you're expecting a full house but you cant change the terms that were agreed upon just because you feel like it.

This was a lovely hotel. Rooms were very comfortable and in a great location to walk around Pamplona. We were on a group tour and our included meal for dinner was absolutely terrible. Salad as a starter was bland, main course was some form of re formed/manufactured chicken in bechamel sauce in bread crumbs with two boiled potatoes that looked like they had been wacked with a hammer, tasteless. Dessert wasn’t much better, some type of yoghurt which didn’t taste very nice with what I think was frozen, not fresh tasteless fruit garnished on the top. Most of the group left most of their food. We were put in a separate room which wasn’t very inviting and I felt like a 2nd class citizen compared to the other residents. Breakfast wasn’t much better, we were put back in the separate room, limited selection of food compared to what was being offered to other residents. The hotel and the tour company we were with need to address this issue as it was an absolutely awful experience.

I had a great experience with the Hotel Maisonnave. The location is perfect. Every contact I had with the staff was positive. They are warm, friendly and of course helpful. I especially have to comment on Leire Alemán. She went out of her way to help me. Thank you. DR

Our first stay in this hotel on our very first visit to Pamplona. Coming in after a long journey and arriving late in the evening, check in was quick and easy, and we moved to our room. First observation.... - Decent size for two people, however less space for large suitcases - Bed unstable and moves, base of the bed is not heavy and therefore when you lean or slide it moves - No dustbins in the room - No tea kettle and tea in the room - Pillows uncomfortable, no choice The hotel has a great location from where there are several buses and taxis to city centre and other places. University of Navarra is walking distance. Quite a few restaurants and cafes in the surrounding. The Hotel also has a Europa Car desk. Due to COVID-19 limited services like everywhere. I was able to use the small business centre for work. MOST DISAPPOINTING - PATHETIC INTERNET CONNECTION in the room. I tried three connections and none of them would work in the room. We had to always sit on the floor near the door or come down to the lobby. For this reason alone I will avoid this hotel in the future. It was a struggle for 6 days. Breakfast has two menu options. One large around 13.50 Euros and the other smaller approx 8.80 Euros. Not sure why the breakfast cant be added to the room. Breakfast spread is quite good. The Kitchen is flexible, we wanted eggs instead of ham and it was catered. Washroom has a big old style plastic dustbin enough to pack a suitcase......toiletries are not of superior quality, leaves skin dry and the bath gel is very hard on the skin. HK is kind of ok, room floors are not cleaned everyday, leaving dust, hairs on the floor both in room and washroom and had to be specifically mentioned at the front office. Front office was very helpful with queries and print outs, etc. The lady in the morning and Enrique deserve special mention as being very nice and helpful. At the same time there was one very rude, misbehaved and arrogant front office staff (male) who answered rudely the phone. When he was asked that it was already time and breakfast was still not there, he had the cheek to say it was still not time in his watch. I dont remember the name but he should not be allowed to be part of reception and customer contacts. Overall it was an ok stay, had it not been for Enrique and the lady in the front office, we would have perhaps checked out mid stay. Hope services are improved and surely the hotel can do much better. Thank you.

We had a twin room (on a tour) facing the street but there was absolutely no noise. The windows were double glazed and easy to open. The room was spacious enough to open two suitcases without tripping over each other. The beds, although they seemed hard, were remarkably comfortable. The bathroom was a good size, shampoo, body wash and soap provided. Towels large and the shower over the bath was a good size, good water pressure and a welcome change. Breakfast was great. No cereal but hot choices as well as breads, hams,cheeses. Nice hot coffee that doesn’t come out of a machine. One issue was the lifts and this is just being picky. They stop at floors you didn’t request, they close VERY quickly and will continue to close even if you stand in the doorway. And they really are tiny! However would definitely recommend this hotel.

The official website of the hotel shows some photos of the rooms, but when you arrive at the hotel and you are allocated room, it seems that it has nothing to do with the photos. This is because the 1st floor rooms are older, and therefore have a older furniture. In our case, it has not the furniture baggage support to open as it appears on the web, older bed head, older box than on the web photos, other apps, the printing works not well, ... Totally, that surprise comes when you see the room and this is not what you had booked. And they didn't notify us when booking that there were such rooms other than those published, because if they knew, we would not have booked this hotel. We called the same afternoon in the reception and a very friendly girl who cared very properly changed us from the second day. The new room at 2ª plant was better, but it is not that it was recently renovated, but if it was a little more to what we had imagined once surveyed on your web. The hotel was very comfortable and very comfortable.

Well welcome, nickel room, restaurant staff much less the evening for us, (Will we put this on the language barrier?...)

Very easy access by car, parking no problem. Typical business hotel of elevated level in center of city, our preferred choice. 20 min walking to old town. For those who prefer a quiet hotel, even if no business stay. People who want holiday feeling with noisy kids should better look for another place.

Initially I was worried about how far we'd have to walk from the parking garage to get to the hotel, but it was literally 4 minutes! Great location in middle of town where you can walk to everywhere you might want to see. Great views from our window (I asked for a room with view of the square). Very comfortable beds and great furnishings in the room. Very helpful staff including responding to emails with questions before we arrived and suggesting restaurants that are not touristy and delicious once we were there.

A one-week rental during San Fermin Festival served my husband and I very well. The efficiency kitchen was super helpful due to the length of stay and not wanting to walk far to a tapas place. However, pillows were non-supportive and seven kitchen items listed on the inventory sheet were missing. Had to wait one night for an extra pillow, never got the missing kitchen items and therefore had to function with only two drinking glasses. they ask guests to take out their own trash! After a couple of huge rain storms, we heard loud dripping within the wall behind our bed near our heads. Virtual reception apologized for the inconvenience but noted that was the way the building was constructed. We had to move our bed to an opposite wall and rearrange side tables. The fact there is no one in the facility helping guests in person with any regularity added to the frustration. ”Virtual” reception is a big failure. Also, there were so many blinking safety lights we had to cover them with stickers to get a good night's sleep. Crucial since hubby was running with the bulls early in the morning!