Hotels near Old Town Square, Cook County

The location is excellent . It is about a two minute walk from the north end of Michigan Avenue very close to the Hancock building/Water Tower. Staff were super friendly and helpful from the moment we came through the door. They assisted with parking as well as giving an extensive list of where to eat in the neighborhood. They also provided personal recommendations when we asked. Thanks Mark, Felicia and Alicia for your great service and charming personalities; you made the stay feel even more special. It is an older hotel that is not likely to appeal to those who want one with all the bells and whistles and an expansive fancy lobby associated with a modern, high-end hotel. Those aspects may be nice but they also come at a substantial price and do not guarantee great service. This hotel is an excellent value for the money. Our rooms were clean, spacious and the beds were comfortable. The views from the room were lovely so that was an extra bonus. There are refrigerators in the room and plug-in slots for electronic devices along the edge of the desk. Other reviewer‘s have not noticed these items and have complained that they did not exist. There was nothing that we needed that was not there. While we did not request any, I heard from another guest in the elevator that staff was very responsive on bringing them ice when they needed it. Hotel staff also take Covid safety seriously. This was a great stay in a beautiful city. I would not hesitate to return to the Whitehall.

We stayed for three nights in a King Studio room. It's a luxurious hotel with some standout features, particularly the comfortable beds and great views. While there were a few design quirks, they didn't detract too much from our overall experience. This hotel is an excellent choice for those wanting a high-end experience in a prime Chicago location, especially for longer stays where you can take advantage of the in-room amenities. What we liked best: + Prime location on Mag Mile near Starbucks Roastery and Trader Joe's + Stunning city views (our window looked out on Michigan Avenue) + Comfortable bed and pillows + Electronic blackout shades + Excellent water pressure and hot shower + Tall ceilings, spacious feel + Good bellhop service and helpful front desk staff What we liked least: - Confusing light switch panel (difficult to use in the dark) - Poor outlet design (can't plug in two devices due to odd shape) - Missed turndown service due to confusing room status light - Long waits for the elevator Note, this hotel's lobby is on the 20th floor, and the rooms are on lower floors. It took a little getting used to - we went UP for breakfast and then DOWN to our room. But the lobby and lounge were beautiful, and had marvelous views of the city.

I was staying at the Holiday Inn Express with my three daughters, ages 17, 7, and 1 Aug 1-4th. When I say “horrible”, that would be an understatement!!!! We arrived late that night, about 10 pm. Upon checking into my room I called down to the front desk for extra linen because I booked the conference suite and planned to use the sofa sleeper since I was traveling with my children. First, the front desk clerk told me the hotel was fully booked but she would see what she could do. I told her “you mean to tell me there’s no extra linen in the entire hotel.” Nevertheless, a knock at the door with extra linen came five minutes later. Next, while opening the sofa sleeper, we found blood stained sheets on the sofa sleeper. I immediately run down to the phone and call the front desk. Oh it gets worse. While on the phone with the front desk telling her about the sheets, and she telling me there’s literally no one who can come clean the room in the entire hotel and housekeeping isn’t her job, I hear my 17 year old yell out “don’t touch that” and my 7 year old says “what is it”, then my 17 year old says “mom the baby almost touched a used condom”!!! Before I could even go ballistic on the phone, the front desk clerk say “omg, I’m so sorry. I can move your room.” So after being in the nasty room 20 mins, me and my kids carry all of our bags to a smaller room at 10:30 at night. I asked for a manager and was told one would not be there until Wednesday, and it was Sunday night. When I finally got the chance to speak to a manager, Maria Diaz, when I say she was the most unapologetic, non empathetic, unprofessional, incompetent manager ever!!!! She told me and I quote: “Housekeeping cleans 20 rooms a day, things happen, and if I was that outraged I should’ve left, that’s what she would’ve done”!!! No wonder, housekeeping is doing a lackluster job, look at management!!! And to add insult to injury, my bill was incorrect and I was charged for the larger dirty room that I did not sleep in versus the smaller one. Needless to say, I’ll never visit another Holiday Inn chain and I suggest you stay far away from this one!!! I’ll be spending all day seeking out any and everyone in corporate!!!!

The hotel is relatively clean, in a large hotel park, ten minutes from the airport. The only downside is the matching, no supermarket, restaurant. The water in the room is charged, 3 knives a bottle.

The first night our temp would not go below 74-75 no matter where we set the thermostat. The next day we left for the day & evening. I told the staff about that and they said it would be fixed. We got back late at night to find it was g fixed, it was now warmer, and the hvac closet was wide open and would not close.. Housekeeping never came to our room. When I complained the next morning I was told the hvac system was designed to only turn on when there was movement in the room. I clarified, “so it doesn’t work when I’m sleeping in bed and not moving?” She said yes, that is the case. That is insane. Finally though after the 2nd day it miraculously got fixed and we got housekeeping.

The service was good. I had trouble at check in with the credit cards and the staff was helpful. The room was clean and the bed was comfortable. The only problem was the phone was broken and wouldn't shut up...so I unplugged it and notified the front desk. Check out was simple also and the shuttle to and from the airport was useful. Pick up is at the Terminal 2 shuttle area and you take the team there. If you have a very early flight the shuttle might be an iffy choice. I also ate at the restaurant which was delicious and the service was good.

Very nice hotel; no free breakfast, unfortunately; near a couple restaurants and gas station, bus shuttle was on time (but register at the front desk; you need to ask for toiletries, but they don’t offer slippers or free water in the rooms. Very clean and very friendly receptionists.

The best thing is that it feels like a hotel, not old-fashioned, but more like an express hotel, very comfortable

My partner and I were visiting the Chicago area for the first time, and the Best Western Plus Chicagoland Countryside was reasonably priced and centrally located. The room was clean, and the bed was comfortable. Every attraction we went to was about 20-30 minutes away. If you need a grocery or drug store, they are only about a five-minute drive. If you do want maid service, you will need to let the front desk know. By not staying in downtown Chicago, we saved money that could be spent elsewhere. If this is your first time in the Midwest, make sure to try Andy's Frozen Custard, which is just a stone's throw from the hotel.