Courtyard Columbus Airport

All I can say about this hotel is that the rooms are nice, but the AC was not working, The whole night I was sweating, and when I went down to see if someone could come, nobody came. There is no microwave in the room, so you have to go all the way to the lobby to heat up your food and then come back to your room. The last thing I did not like about it is that after you took a shower, the water does not flush fast. It takes a very long time for the water to flush and then it leaves a dirty stain at the bottom.

Toilet didn’t want to flush half the time. Air conditioner was extremely loud so had to have the room hot to sleep.

The thermostat didn’t work in our original ro. The room was either too hot or it was cold. We were given an another room for our next night stay, and bathtub drained slowly. It felt like they gave us the worst two rooms they had in the hotel

Pipe had burst and was in the process of repairs. Common areas were dirty. Parking was limited. Had to park behind the hotel. No breakfast at all. Coffee shop was horrible. Their espresso machine was down and their coffee was horrible. Tasted burnt and old. My key didn't work multiple times during my stay. Very frustrating experience.

They didn’t have the room I booked so they had to cancel it. While also having 3 cars in the parking lot with busted out windows.

Breakfast was ok. Coffee old, service was friendly, helpful. I had a late arrival, flight late coming in. No way to get something hot to eat, understandable. When I called about shuttle the person who answered was short in reply, not courtious at all. The hallway was not kept as I have seen in other Marriots, someone was smoking in the room, smell like pot. The attendants who checked me in was patient, I just spent 10 hrs in the airports. He was understanding, he may not have wanted to be that way, but he put on his manager hat and did a good job. The driver was ok, helped me with my bag and took me to the door. I have a cane that I need to use to walk. So the staff was ok for the lateness of the day.

With the Marriott Courtyard being synonymous with being first class, I was disappointed with the quality of the rooms along with service. I know you stand for better and hope this facility rises to the level and standards of the name God bless

Nice hotel, close to Easton & airport. The shuttle to the airport was the best touch!

Bad staffing! Charged extra fees, said I'd get it back, they stole it. Froze all night, bathroom no shower instructions. Hated the entire stay. Very unhappy. Never again