Colombo Court Hotel & Spa

This is a hidden paradise in the center on Colombo The hotel is stunning and the staff are super friendly Great pool with spa facilities

Amazing hotel with great staff and a beautiful restaurant as well as a nice pool. In the cloud cafe they play great music.

I recently stayed at the Colombo Court Hotel, and while it offers good value and excellent rooms, the hospitality felt a bit rigid for a tourist. First, the bright spots: The room itself was fantastic. It was large, impeccably clean, and featured great-quality sheets with plenty of excellent pillows. The bathroom was stocked with plush towels and quality toiletries. Since I arrived fighting a cold, the great selection of coffee and teas in the room was an absolute lifesaver. However, the customer service left a lot to be desired. I arrived at noon after an all-night flight. Even though it's the low season and the hotel felt completely empty, the front desk rigidly enforced the 2:00 PM check-in time. They didn't even offer an early check-in for a fee. Instead, I was told I could wait out in the heat by the pool for two hours. There was also a strange billing issue at check-in. The front desk asked me for a $43 payment, even though I had already prepaid in full. I had to firmly show them my paperwork showing the booking platform's virtual credit card payment before they backed off. They didn't bring it up again, but it felt a bit like a shakedown attempt. Finally, my booking confirmation explicitly stated checkout was between 11:00 AM and 12:00 PM. Yet, at 11:30 AM, staff knocked on my door telling me checkout was actually at 11:00 AM. Even after showing the front desk my confirmation, they insisted their rule was 11:00 AM. The staff was always friendly and polite, but it felt like they were serving their rulebook rather than their guests. The property is very clean but has much more of a business-traveler vibe than a welcoming tourist destination. I have another reservation here for my return leg, but I’ll be canceling it to stay somewhere else.

A lovely and comfortable hotel with a relaxing atmosphere. The room was clean and comfortable, and the overall environment of the property was very pleasant. I had a smooth and enjoyable stay and would be happy to return in the future

Very good location, very calm and quiet property inside the city. They have a big pool and a pool side restaurant.

I stayed a wonderful couple of days at Colombo Court. The hotel is lovely and the room spacious and very comfortable. The staff are really friendly, helpful and there is always someone around if you need anything. I had a wonderful massage at the spa as well, which really added to the luxury experience. I would absolutely stay here again!

Great stay! The room was clean and comfortable, and the staff were very friendly and helpful. The location is convenient, and everything met my expectations. Excellent value for money. I would definitely stay here again and recommend it to others.

Luxury hotel. Everything cool and expensive.