Residence Inn Hotels in Cleveland

This hotel is in need of an complete refurbishment, and is not up to Hilton Garden Inn standards. I’ve stayed at several HGI’s over the years, and have always expected very clean and comfortable rooms with no issues. I’ve stayed at this property back in 2014 when I visited Cleveland and it was very clean and well-maintained. It seems to have declined since then. First off, our room was not very clean. The tile floor was dirty; my socks turned black after walking on that floor. Also, the desk was greasy. In other words, it seemed Housekeeping only changed the bedding, cleaned the bathroom fixtures, and emptied the trash. Those were seemingly clean. The carpet also could use a shampooing as well. But, the biggest issue was the toilet didn’t have enough “swirly action.” We had to call for a plunger twice during our two night stay. There were some obnoxious drunks roaming the hallway at 3 AM banging on our door and other doors, and screaming. My mother was rather scared by this. The hotel is located in a fringe area on the edge of downtown, and there are some homeless people that hang around in the vicinity. It’s not an area I’d wander around at night—especially if there are no Guardians baseball games. The hotel is extremely convenient to Progressive Field, and is a great location for catching Guardians games. It is also close to Rocket Mortgage Fieldhouse—home to the Cavaliers. The Staff were friendly and helpful, so I don’t think it’s their fault. The hotel needs better management and a complete refurbishment. It is not a bad hotel, but if considering staying here please consider other options before choosing.

I was pleasantly surprised at how beautiful my room was! The hotel staff is courteous and helpful, the location is perfect, and the value for the dollar is incredible! I will definitely return, and if anyone mentions traveling to Cleveland I will urge them to book a room at the Roost. Thank you so much for providing a great place to stay while I explored Cleveland!

Hotel is well located - only a few minutes from the city centre and not far from Lake Erie. Not very friendly. Rooms size ok - not very attractively furnished. Rooms quite cold and very noisy (airport, Amtrak,..) There is a free shuttle service in the city centre. Self-parking is possible at charge.

Awesome hotel, the rooms are very modern, the hotel is very new, the facilities are good, the breakfast is good, the parking is free, and there is a paid washing machine!

The hotel is a building with a bit of history, the corridors and rooms are quite large. There is a complimentary breakfast and dinner, and there are a few glasses of alcoholic drinks in each room, free popcorn. There is a parking fee of 28 US dollars per day at the entrance of the hotel. There are many other parking garages around the hotel, usually about 10 US dollars a day. Overall very good

The location is very good, close to the city center**. The house looks old, but the facilities are clean and well-equipped, and the staff are very professional. Very quiet and praised. TV is also very good

Cleveland, a beautiful city on the edge of the Great Lakes, accidentally saw a lot of tigers in the Year of the Tiger. The hotel is big and clean, and the breakfast is standard American breakfast.

Absolutely wonderful experience!! Have never heard of this hotel before but I will never go anywhere else now! Wonderful suite! Loved the fireplace Mattress was so comfy! Everything was perfect and the people working there were so incredibly kind and friendly! Awesome awesome awesome !!!