Holiday Inn Cleveland

The hotel impresses with clean, cozy rooms and friendly staff. Its prime location near attractions and restaurants adds convenience. Guests particularly appreciate the comfortable beds for a restful stay.

The night staff was very friendly and helpful. The hotel is clean and was close to restaurants but in a very quiet area. If it weren't for the working condition of some important items we would have given 5 starts. The tv wasn't working when we got there. The staff was able to get us some channels but half of them still didn't work. It's been really hot but the AC never cooled room below 77. The thermostat kept a ln error message on it the entire time and someone else was complaining about their's when we were checking in. And we either got cold showers or scalding hot ones, there was nothing in between. If they can get maintenance issues resolved we'd stay there again.

When checking in, we were told there were no rooms available to put us, but we had reservations for over a week (they saw it in their system) but all rooms were showing full. Someone at the hotel even called me that day before our arrival confirming my stay. After waiting, they identified an open room (not what we paid for) but we took it. I guess they did not indicate they gave the room to my wife and me, because at 10:30 that night, a woman scanned her card and walked straight into our room. I was in bed and my wife was in her underwear. That has NEVER happened to us ever. The next morning, my wife and I were locked out of our room because they had voided our cards to assign it to the woman from the night before. We went to the front to get our cards reprogrammed and they had lost record of our reservation (not sure if the guy just didn’t know how to use they system or if it was legit lost). Finally got the new cards and went back to room to get ready for the breakfast we pre-paid for. Got to the eating area and there was no one making breakfasts and no one making coffee. We proceeded to attempt to talk to a manager, but they do not have a manager on weekends. Poor guy up front…there was a line of people behind us with their own complaints. Two elevators and both were out of order. The place was clean, but that was all it had going for it. Definitely not worth the premium we paid for the stay. Do not recommend.