Hotels near Puy De Chanturgue, Clermont-Ferrand

Correct not too badly located building quite recent service correct

The hotel staff are friendly and attentive. The rooms are small but clean. The location is fantastic. The only improvement could be the beds and pillows. The beds are very firm and borderline uncomfortable. The pillows are also not so comfortable.

We tried the new restaurant ”bouillon Ravel”, the magnificent setting, very bohemian, suggests a light, warm and authentic atmosphere. We were offered a drink at the counter while waiting for our table. With the double door open to the hotel, we suppose an invitation, a welcome, we take a few steps to look at the setting of the hotel, the door being open. And the reality is quite different, one of the bosses freezes us and calls out to us like potential thieves: ”what are you doing? Are you going upstairs? Are you looking for a room?”. The charm immediately fades, giving way to a series of disappointments, both in attitude and on the plate. Meat impossible to cut, because there was no suitable knife, a non-existent exchange with the suspicious boss, he had decided that I was a thief who should be ignored. When it was time to pay, however, we were offered a tango! Surreal... we refuse, it doesn't matter, we offer it to someone else, leaving us at the counter waiting for the bill...

This review is in respect of my customer service experience around the booking rather than the accommodation itself, which I have unfortunately not been able to comment on. Myself and a friend made a booking to stay at Dav Hotel in April 2020 as it was our intention to watch Clermont play a home European Cup rugby match. The hotel contacted me to advise that they were having to close due to the COVID-19 pandemic and therefore my booking would be cancelled. Knowing full well that we were entitled to a full refund, we decided to try to support the business by instead accepting a credit for a future booking. Due to the continued COVID-19 pandemic and government restrictions which impacted upon sports stadium attendances in France, it was not until the 2022/23 season that we could use our credit. We therefore contacted the hotel, requesting a credit in February 2023, on a weekend when Clermont were due to host Leicester Tigers in the European Cup rugby. The hotel manager, Florent Bertelli, responded to our request, confirming that the credit was only available for 18 months and that the booking was therefore lost. Having reviewed previous correspondence, we were never advised of the possibility of losing the credit, which did not appear to be date limited. Being regular travellers and having needed to make a number of cancellations during the COVID-19 pandemic we consistently took the view that we would do everything we could do help businesses survive such difficult times by accepting credit vouchers rather than refunds. All other hotels that we have booked over the last couple of years have been flexible and accommodating, and appear to put the customer experience above the bottom line profit. In this case, we were fully entitled to a refund and we suppose it was our own fault for being so trusting of this business, actually believing that they would appreciate our support rather than stealing our money.

Stayed one night. Located on the main square: while this location is very convenient and within walking distance of several sights, shops and restaurants, it is also noisy (no soundproofing). At the entrance there are a few steps down to reach the lobby, and then again a few steps up to reach the elevator. This is not the end of it though, because the elevator stops only on half floors, so there are more stairs to navigate with luggage to get to the room. No help with luggage is offered. Rooms are clean and modern. In the first room they gave me, the A/C didn't work; they moved me to another room where it worked well. Comfortable bed and pillows. Conveniently located power outlets. Well lit desk area. Amenities included electric kettle and espresso coffee maker. Bathroom with everything in working order. Shower with good water pressure. Wifi worked well. Breakfast buffet with reasonable selection and good quality items.

Solid Mercure in a great location if you need to be in the middle of the city. I was asked on check in if I wanted a larger room, or a smaller one on the quiet side of the hotel - I choose quiet and it was indeed calm and lovely. Room was still large - coffee maker and sparking water in the mini fridge.

The hotel is located I. City center, near the tramway service line A. The personnel is very nice Ang helpful. The room has a little kitchen and is comfortable, can relax in the bathroom by taking a bath…. Breakfast offers some hot dishes, a choice of cheese and croissants and so on.