Hangzhou Bay Universal Hotel

Hangzhou Bay Universal Hotel Reviews

Hangzhou Bay Universal Hotel

No. 288 Huancheng South Road, Hushan Subdistrict, Cixi, Zhejiang 315300, ChinaSee Hotel Details
Hangzhou Bay Universal Hotel
Hangzhou Bay Universal HotelHangzhou Bay Universal HotelHangzhou Bay Universal Hotel
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Reviews from Real Guests

9.7/10
Excellent
1669 reviews
Verified reviews
Location9.7
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(1669)
Positive reviews(1645)
Reviews with photos/video(305)
Delicious breakfast(276)
Friendly front desk staff(129)
Located in the city centre(74)
Clean pool(57)
Great swimming pool(57)
Luxurious(30)
Has facilities for children(15)
Delicious buffet(11)
Negative reviews(24)
Guest User
Deluxe Family Suite
Date of stay: May 2026
Family
3 reviews
10/10
Outstanding
Posted on Jun 23, 2026
Service: The room provided a crib, bed rail, and even a baby bathtub, which was incredibly thoughtful. My baby slept wonderfully, making my trip with a little one so much easier. Ambiance: The environment is excellent, and its central location means transportation is very convenient, with plenty of dining options nearby. Late-Night Snack: Every evening around 9 PM, they call to ask if you'd like a late-night snack, which is a really nice touch. Breakfast: There's a wide variety of breakfast options, including food suitable for babies, and the menu changes daily, which is fantastic.
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Response from Property: 【特色自助早餐】【雙層地下車庫免費停車】【距商業街僅三分鐘】簡單明瞭的大實話，道出您此次的滿意之旅，真誠期待與您的再次相遇，祝您天天開心！
Anonymous User
Global City View Double Bed Room
Date of stay: May 2026
Business traveller
100 reviews
10/10
Outstanding
Posted on Jun 3, 2026
The hotel environment is pretty good, and the room has excellent natural light. The front desk lady was efficient and attentive during check-in, and the room service was meticulous. Overall, it was a good experience, with decent value for money. Recommended!
Original TextTranslated by Google
Response from Property: 【特色自助早餐】【早午連餐】【大堂精美茶飲】好的早餐喚醒您精神煥發的一天，希望我們的温暖能一直伴隨着您。我們也會繼續努力為您帶來更好更優質的服務和產品，有空記得常回來看看哦~環球一直都在！
LeeLi0909
Business 2-bed Room
Date of stay: Mar 2026
Business traveller
109 reviews
10/10
Outstanding
Posted on Apr 26, 2026
The hotel's location is excellent, with convenient transportation access. There's plenty of parking downstairs, and nearby, you'll find car services, pharmacies, and convenience stores. The room itself is clean and tidy, and the facilities are comprehensive. Breakfast offers a wide and varied selection.
Original TextTranslated by Google
Response from Property: 【早午連餐】【客房免費零食夜宵】【養生泡腳桶】良好的口碑，是由您的認可和分享構成的！如果您累了可以隨時來環球喝上一杯茶飲，夏天的沁人心脾和冬天的暖人肺腑，環球全都有；入住客房贈送歡迎水果，慈溪特色小零嘴，牛奶，我們的所有準備都衹是為了讓您暖心，暖胃，暖旅途，您的滿意是我們前進的最大動力，祝您生活愉快！
Guest User
Global City View Double Bed Room
Date of stay: Jan 2026
Business traveller
6 reviews
10/10
Outstanding
Posted on Feb 9, 2026
The service was excellent, and the room was bright and spacious. The front desk staff was very attentive and responsible.
Original TextTranslated by Google
Response from Property: 【特色自助早餐】【早午連餐】【大堂精美茶飲】好的早餐喚醒您精神煥發的一天，希望我們的温暖能一直伴隨着您。我們也會繼續努力為您帶來更好更優質的服務和產品，有空記得常回來看看哦~環球一直都在！
Guito
Global City View Double Bed Room
Date of stay: Apr 2026
Business traveller
17 reviews
10/10
Outstanding
Posted on May 22, 2026
By far the best hotel in Cixi when you are visiting suppliers. The rooms are spacious, the staff is super friendly and coffee is great!
Response from Property: 【免費打包服務】【養生泡腳桶】【客房免費零食夜宵】很高興您能選擇入住杭州灣環球酒店，酒店地處繁華地段，有着都市的熱鬧和方便，酒店自助早餐豐富，美味可口！家是避風的港灣，是温馨的小窩，是温暖身心的一隅。有愛才是家，我們一直希望會用自己的貼心和暖心，成為您心中的那個家外之家，期盼您的下次回家！
Guest User
Global City View Double Bed Room
Date of stay: Sep 2025
Solo traveller
2 reviews
10/10
Outstanding
Posted on Oct 26, 2025
I always enjoy my stay in this beautiful hotel 🏨 The service is 5 star! Always friendly and very accommodating and helpful.
Response from Property: 【早午連餐】【客房免費零食夜宵】【養生泡腳桶】良好的口碑，是由您的認可和分享構成的！如果您累了可以隨時來環球喝上一杯茶飲，夏天的沁人心脾和冬天的暖人肺腑，環球全都有；入住客房贈送歡迎水果，慈溪特色小零嘴，牛奶，我們的所有準備都衹是為了讓您暖心，暖胃，暖旅途，您的滿意是我們前進的最大動力，祝您生活愉快！
Guest User
Global City View Double Bed Room
Date of stay: Nov 2025
Business traveller
6 reviews
10/10
Outstanding
Posted on Dec 20, 2025
Happy staffs to take care everyone. Clean room and convenient to work and stay.
Response from Property: 【距商業街僅3分鐘】【早午連餐】【天邑酒廊下午茶】漫遊滸城，漫享生活。住酒店最重要的就是舒適和安心，服務和產品是我們的基礎，也是我們一直秉承的初心，致力提供優質的產品和服務，環球全體家人都期待您的再次光臨！
Guest User
Global City View Double Bed Room
Date of stay: Feb 2025
Business traveller
1 reviews
4.5/10
Posted on Mar 10, 2025
The eating area is filthy and I was told that they cannot make omelettes as they had run out of ingredients. There is a lot of black mold
Response from Property: Dear Guest,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Regarding the cleanliness of the dining area, we have addressed the issue with our housekeeping team to ensure higher standards are maintained. As for the unavailability of the omelet due to insufficient ingredients, we are reviewing our inventory management to prevent such shortages in the future. Additionally, we are investigating the issue with the black mold and will take immediate action to resolve it.We value your input and hope to have the opportunity to serve you better in the future.
Guest User
Global City View Double Bed Room
Date of stay: Jul 2025
Solo traveller
17 reviews
10/10
Outstanding
Posted on Aug 12, 2025
I absolutely love this hotel. The location is perfect for walking to restaurants and shops. The hotel food choices are also excellent, as are the swimming pools and gym. The reason I am writing this review, however, is for the staff. Every member I encountered went out of their way to be helpful and friendly. It is a great place: old-school China luxury.
Response from Property: 【早午連餐】【免費游泳、健身】【免費打包服務】您的滿意如同春日細雨/夏日涼風/秋日暮光/冬日暖陽，讓人心曠神怡，這份鼓勵，讓我們更加堅定了提供優質服務的決心。期待在未來的日子裏，能繼續為您打造温馨舒適的住宿體驗。
大臉貓
Global City View Double Bed Room
Date of stay: Aug 2025
Business traveller
25 reviews
10/10
Outstanding
Posted on Dec 7, 2025
Good experience and clean room with friendly service provided by the hotel
Response from Property: 【早午連餐】【客房免費零食夜宵】【養生泡腳桶】良好的口碑，是由您的認可和分享構成的！如果您累了可以隨時來環球喝上一杯茶飲，夏天的沁人心脾和冬天的暖人肺腑，環球全都有；入住客房贈送歡迎水果，慈溪特色小零嘴，牛奶，我們的所有準備都衹是為了讓您暖心，暖胃，暖旅途，您的滿意是我們前進的最大動力，祝您生活愉快！
Guest User
Global City View Double Bed Room
Date of stay: Oct 2025
Business traveller
1 reviews
9.5/10
Amazing
Posted on Dec 21, 2025
Nice and clean room to stay. Warm and hospitality staff.
Response from Property: 【早午連餐】【養生泡腳桶】貴賓您好，感謝您選擇入住杭州灣環球酒店！您的滿意是對我們最大的肯定和鼓勵。我們酒店是國家級綠色飯店，秉承着綠色、環保、節能的服務理念，客房配置的一次性消耗用品可聯繫房務中心為您送房。真誠期待與您的下次相遇！
Anonymous User
Apartment (2 Beds)
Date of stay: Jun 2025
Business traveller
14 reviews
10/10
Outstanding
Posted on Jul 8, 2025
Very Nice and friendly stuff Helpful reception and cheerful Breakfast very nice
Response from Property: 【大堂精美茶飲】【早午連餐】【天邑酒廊下午茶】感謝您對我們的高度認可！用温暖服務換您五分滿意，希望我們房間內的各類智能設施能讓您滿意，您的滿意為我們提供了源源不斷的動力，期待您的再次光臨！
Guest User
Apartment (2 Beds)
Date of stay: Mar 2025
Business traveller
3 reviews
7.5/10
Posted on Apr 27, 2025
I asked for a non smoking room but someone had smoked in the room. Bed is rock hard, pillow is way too soft. Closet has a big draw that leave no room for hanging clothes. Plenty of restaurants and shops near by.
Response from Property: Thank you for your feedback. We sincerely apologize for the smoking issue and the discomfort with the bed and pillows. We will make immediate improvements. We will also consider enhancements to the closet.We are glad you enjoyed the nearby restaurants and shops. We hope to provide you with a better experience next time.
Guest User
Foreign Guest Room
Date of stay: May 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on Jun 16, 2026
Everything okay.
Response from Property: 【特色自助早餐】【雙層地下車庫免費停車】【距商業街僅三分鐘】簡單明瞭的大實話，道出您此次的滿意之旅，真誠期待與您的再次相遇，祝您天天開心！
Ajitha Pathirawasam
Apartment (2 Beds)
Date of stay: Jun 2024
Business traveller
30 reviews
8.5/10
Very good
Posted on Jul 4, 2024
Please Refer my Review for other booking
Response from Property: Dear guest, thank you for your review. We will keep pace with the times and will continue to show a new look in front of new and old guests. Thank you again for your review! All hotel staff sincerely thank you for your stay and recognition, and wish you smooth work and all the best!