Hotels near Jardin Botanico Unacar, Ciudad Del Carmen

La estancia en el hotel Hampton Inn by Hilton Ciudad del Carmen fue un caos, reserve tres habitaciones para el viernes 7 de abril; llegamos a las 15:05hrs, tardamos en registro 30min, nos entregaron las llaves y me dijeron que una habitación no estaba disponible todavía, que esperara 15min, 3 familiares que ocupaban esa habitación estuvieron esperando 1hr con 15min para que la entregaran, retrasando nuestro programa de actividades. Entre a mi habitación la cual era doble, en una cama tenía un cobertor maquillaje y pensé “ha de estar manchada, bueno, tolerable”, usamos el sanitario y la taza no desalojaba y no funcionada adecuadamente el flotador dije “ok lo puedo solucionar” usamos el cesto de basura como cubeta. Nos alistamos y nos fuimos a nuestras siguientes actividades programadas, porque una ya habíamos perdido por el retraso en la entrega de la habitación. Cuando regresamos a las 22:00hrs, después de asearnos, procedimos a acostarnos, y oh sorpresa, la otra cama olía fuertemente a orín, el cobertor, las sabanas, la cama, inmediatamente llame a recepción, me dijeron mandarían a una persona; llego a las 23:15hrs, me entrego 2 sabanas y lo invite a pasar, le dije que oliera la cama, no se quiso acercar, me dijo “ahorita vengo”; regreso con otras 2 sabanas y me dijo “no tenemos permitido cambiar las sabanas nosotros”, y le pedí que se llevara las sabanas sucias, me indico que las dejara a un costado que mañana cuando hagan limpieza se las llevarían y se fue; tuve que cambiar las sabanas, dormir con el olor a orín, voltear el colchón porque nadie me dio solución en ese momento. Al día siguiente, a las 10:00hrs, hablé con una representante del hotel llamada Sandy, le conté los inconvenientes, llamo a la ama de llaves y al encargado de mantenimiento, los 3 se comprometieron a realizar una limpieza profunda y a mejorar el desempeño del sanitario. Estuve fuera del hotel 10 horas, cuando regresé de la playa, noté que no nos dejaron toallas, las pedí y me dijeron que no tenían disponibles porque estaban en el área de secado, esperamos 1hrs y media para que nos llegarán las toallas, después del aseo, me acuesto y el cobertor olía nuevamente a orín, solo el cobertor, procedí a voltear el colchón y era el mismo, la limpieza profunda no fue tal; hable a recepción y mandaron a una mucama, la cual si olio y reconoció el mal olor, ella si procedió a traer un cobertor y cambiarlo, la taza de baño seguía igual que al principio. Ya en el día de salida, pedí hablar con la representante a las 09:30hrs, esta vez había un señor, no recuerdo el nombre, le dije mi molestia e indignación, al final me dijo que me reembolsaría una noche, acepte y dije que era lo mínimo que podían hacer. Subí a mi habitación, enseguida tocaron a la puerta, era el representante diciéndome que no podrían realizar el reembolso, que me proponía ser miembro honors y darme puntos para compras en Amazon y utilizarlos en hoteles de la cadena, no acepte ser miembro de una cadena donde el persona

Internet must be improved as no signal reaches the rooms, the space in which some food is available is extremely small, and I think it could expand the supply of such food****

The hotel itself is right, but it lacks maintenance and review of the rooms before delivering them. We arrived and gave us a room where the bathroom tank was not working. We changed it and the new box was not working. They didn't know how to open it. We saw two other rooms and it didn't work ... We had to change the safe at the end. The rooms' phones weren't working. With all this we wasted a lot of time. More details of disappointment: The swimming pool of the azotea has two floating structures that we don't know what they serve and a hole in the wall, the addokines at the entrance are all unlocked, the hotel staff eating in the reception shower ... There are two hotels in one: Festa Inn and Festa Inn & Loft. The Fiesta Inn rooms do not have a refrigerator. A bad thing because it is well located and it could be a good hotel if you take the maintenance more seriously.

Breakfast is relatively simple, and during the epidemic period, self-collection is not allowed, and the waiter will bring it to the table. You can bring children, but there are very few people who come here. The location of the hotel is good. There are many places to eat around, and the supermarket is also very convenient. The parking lot is very loose.

The hotel is beautiful and clean, but the attention is bad, when they arrived we were received with bad face and the receptionist was more busy talking with his friend than taking care of us, but in general everything was okay, The hotel is clean and the beds are very comfortable.

I made a reservation through the page, obviously they ask you a credit card to make sure if you don't arrive they will charge you the night. The hotel was very comfortable and very comfortable. We arrived earlier but we took time to go to a dinner elsewhere first and from there we moved into the hotel at 15.30 pm (I had 3 rooms reserved) and arrival Saturday the receptionists told me the rooms were not ready I was very disturbed because I took my parents to 80-year-old gentlemen and I had to wait for them to be not clean yet. We sat down waiting and it is clear that there were 4 other families who had more than half an hour waiting for the same thing as I was bothered and we started to require the delivery of the rooms. The hotel was very comfortable and very comfortable. I called the call center to leave my complaint because as well as demand that one meets the timetable of entry and exit must be the mutual situation. At the call center I was given a page to leave my complaint that didn't work and I called again to comment on them, to which the girl was limited to saying that only there could be left the complaint and that the page if it worked. The hotel is a very good location for the hotel, and it is a good location for the hotel.

Reservation via tripp.com and it was horrible ek hotel did not recognize my reservation only acknowledge booking and ******* told me in the administration So I had to wait long for you to recognize my payment and booking The buffet was bad on 8 December 2023 because according to their occupation for an event that would have so variety and food was muuuy poor bad service of the restaurant