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The Sheraton name used to mean luxury. Not so much anymore now that it is merely one of Marriott's many and frequently indistinguishable brands. Let me say my room -- a suite really -- was huge ad comfortable. But only one, wire-mesh-backed chair to sit in at the work table. Small towels. A bathroom nightlight that was way too bright and could not be turned off. Still. overall, comfortable and with a fridge and a microwave. One you step out of your room, however, things fall apart. One of the elevator's floor display was burned out so you couldn't tell where you were, which was o compounded when it refused to stop on any floor and I was trapped on it for 15 minutes. And when I used the emergency phone, it rang 15 times before someone picked it up and said they only did so ”because they were passing by.” The hotel is, it appears, seriously understaffed. The lobby is a faded reminder of more bustling times. The revolving door is so slow one could die of old age in it. The decor is in need of updating. IT just seems slightly faded and frayed around the edges...

The clean, friendly atmosphere complements the great location of this hotel. The entire staff was helpful & serviced any requests w/ cheer. The miles-long river walk allows for easy walking & bicycling. Minutes from the Amtrak Station makes it easy for friends coming from afar. Looking out on the Christina River makes one feel close to nature (Birders will enjoy seeing herons regularly eating fish.) while still being able to walk to multiple restaurants & other attractions. If you can, pay the extra for a view of the river!

A great time turned into a little chaos when one of the women in our group took a hard spill across the street from the hotel as we were returning to our rooms for the evening. David, a wonderful young man in security with the hotel ran to her aid, getting her tissue to help with her bleeding, water, a wheelchair, and even called an ambulance. He stayed with us until the ambulance arrived. He was a great help to us and a great representative of your hotel. Thank you, young man. You are a gem!

We stayed here 3 nights for a wedding held at the Chase Center. We've stayed in many Westins before, but this stay clearly showed us how poor in quality Westin standards have gone down. We requested an early check-in in advance through both the app and calling the reception, but had to wait a very long time for a double queen after being told the rooms were not inspected yet. When we finally got our room, we were disappointed to see the used and abused furnishings, particularly the desk with many markings over it. Our shower had drainage issues that we had initially fixed, but then continued throughout our stay. There was no shower gel, and barely any shampoo or conditioner in the tubes in the shower. None of the trash bins had any liners in them (how unsanitary!). Housekeeping was a pain to get a hold of; other people in our wedding party were told cleanings that included changing the sheets were only every 3 days (I've only had timeshare resorts tell me that before). I had to flag people down in the hallway for towels. Our wedding party had a couple suites booked and it was disappointing to see how dilapidated and dark the suite rooms looked, especially the furnishings that are long overdue to be changed with stains and threads hanging off everywhere. What really got me on this stay was that on our second night after all the wedding events transpired, we tried using the elevator to go back up to our room only to hear people trapped inside banging on the elevator doors for 10 min. I flagged a guy at reception to come help and he brushed it off so easily saying ”it's due to the pressure effects, they'll be back up on their floor soon.” As a physician, I told him this was an urgent matter as we don't know how many people are stuck in there and God forbid someone has a panic attack in there and passes out. I told him that elevator needs to be put out of service if it keeps stopping like this. He didn't give a damn and just walked away. It turns out it was my family members stuck in there for over 10 minutes. I find this to be so negligent of the hotel staff- I'm sure you'll have a lawsuit coming your way when the elevator pulls another extended pause. I also realized there is no service elevator that the staff can use, so they also use the main guest elevator, further causing elevator traffic. Also, the location is just a stone’s throw away from sketchy neighborhoods. You definitely need a car to get around. The only good thing about this place was the convenience of being attached to the Chase Center; other than that this hotel definitely does not exude the Westin quality I used to love and know.

Right in the city center, just Sunday street meter parking is free. The front desk told us to listen to the door, very convenient, the room is new, and there are sofa beds and futons, which can be used by families, cooking is super convenient, it is suitable for side trips While satisfying the Chinese stomach, the breakfast is also very good and the price is very high

It’s very simple, but the milk and bread are still available and can be eaten. Parking is very convenient, with a large parking lot, 16 knives a day. The room is quite large, and laying three large boxes on the ground does not affect your normal indoor walking activities. No extra bed needed, we booked a twin room, a family of three, and they are all big, very loose. Especially the service staff of the hotel is very good and very warm. We arrived at the middle of the night, showed me the booking procedure, let us check in early.

We’ve had a wonderful stay at this hotel and would really recommend it! The beds are comfy, the breakfast is great and the staff are wonderful!

We had an excellent stay here! We had to relocate when we lost power and this hotel really exceeded our expectations. I’m a clean freak and I was very pleased with the cleanliness of the hotel. The bed was extremely comfortable. The accommodations were great. The staff was incredibly nice. The breakfast was better than I expected! It was truly a great experience and I think we will return when we get our floors refinished. The suite didn’t feel cramped with a toddler, hubby, and a dog. It turned a stressful week into a mini vacation. Didn’t get a chance to enjoy the pool but maybe next time!

Great location, friendly staff and clean rooms. I was a little nervous when I saw this was the hotel my group was booking at, you can tell from the photos it is a little outdated. But in the end was a better stay than I had expected. First the bad. The room decor is bright and furniture is old. If you are uncomfortable with stains on furniture this might not be the place for you. I did have a small issue with the smell by the bathroom, and the wet floor that caused it, but I was only in for one night so it was easy to work around. A few of the lamp plugs did not work, a lot of them really, which caused me to think the blow dryer didn’t work. I called the front desk and replacement was brought up right away. I then realized it was just most of the outlets that were faulty. Now the good…. everything was very clean, the amenities that mattered were new, and every interaction I had with staff was friendly. We arrived late, but we’re greeted and checked in quickly. I had asked for a room with a balcony which was honored. I was happily surprised by how big my room was, and liked the setup better than most. The desk chair and desk were actually great for working in the morning. The mattress was comfortable, which is important to me. I like a medium/softer bed for reference. There was nice new patio furniture on the large balcony. I like that they still have some rooms with balconies, I like fresh air and access to a functional door or window which is rare at hotels anymore. The top item that impressed the heck out of me though, was Donna at the front desk. She went above and beyond twice for me in my very short stay. I need coffee in the morning. Usually at hotels if I wake too early and the restaurant isn’t open I will grab a cold Starbucks can from the market, but it’s not the same. I went down at 5:30 and the restaurant had not opened yet. I started to walk towards the market, and confirmed with Donna that they opened at 6. She asked me what I needed and I told her. She asked what size and if I needed anything else, and ran back to the kitchen. She could have easily said “yup, they open at 6 see you then” but instead she went ahead and helped me out. The coffee was great! It really made a difference in my day. I truly appreciated that kindness. Also when my blow dryer did it work as mentioned above it was Donna that brought one up, and was friendly the whole time. Thank you Donna! Overall the hotel itself is nice, but rooms could use some updating. You can tell they have replaced some of the things that matter most, like the desk chairs and mattresses. I was impressed by the service, and friendly atmosphere.