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If you’re looking for someplace that is slightly below the standards of a Motel 6, I believe this hotel is right for you. I’ve been an HHonors member for 23 yrs and loyal enough that I’ve been Diamond for several years now, so I am very familiar with Hilton standards. Over the past year I’ve shifted to Marriott because of a string of issues, from bad properties to corporate doing away with Executive Lounges and other perks. This Hampton Inn is a great example of how bad things can get when Hilton stops inspecting properties or caring about reputation. The room should’ve been remodeled at least five years ago. The window was so dirty inside and out that I couldn’t see through it. The bedding was terrible and the mattress was garbage. Biggest waste of points ever. When I went to breakfast each morning the staff were busy texting and super unfriendly, even when offered a Russian greeting. The last day of my stay the two women running the breakfast were both on their phones, leaning against the breakfast bar right in front of the food. I waited and one of them finally moved. I grabbed breakfast (avoid the sausage and eggs at all cost), but became frustrated when I couldn’t get the other woman to move from in front of the condiments and seasoning. I tried English, Russian and even Spanish (I’d heard them speaking Russian the day prior) but it was like talking to a rock. I was interrupting their social time and they weren’t allowing it. I tried to tell the manager about it and he seemed outright hostile that I’d even mention it. The truly sad part is this franchise is run by a company that has a Residence Inn next door. That property is excellent- 5/5 stars with a great staff and manager. Perhaps Marriott just pays more…whatever the case- I believe you should avoid this place at all cost.

非常喜歡這個飯店

We stayed here one night while visiting relatives and found it a very pleasant place to stay. The hotel is not located along a busy road and was quiet and comfortable. It was rainy so we could not enjoy the patio overlooking the lake but could tell that it would be a delight with better weather. Our breakfast was delicious and we found the staff pleasant and personable.

Stayed at this hotel for one night prior to leaving on a Carnival Cruise out of Jacksonville the next day. The location to the hotel in prox6to the cruise terminal was ideal (about 25 mins). Staff was pleasant, room was cool, comfortable and clean (great pillows). Breakfast was a plus!

Horrible ! Negative stars need to be an option. I booked through hotel.com and after driving 6 hours to get there the hotel had no front desk attendant and was closed.(To my surprise because I’ve never seen a hotel close much less not have someone in the front desk) All that was left there was an emergency contact number. Which was called, and when the night manager was contacted he instantly told me I had no reservation. Then as I told him I have all the Confirmation emails he shows up on the property to tell me there nothing he can do and that he did not know how to use the system. Then the next morning after having to sleep in the car. The hotel opens past its opening time with a line at the door waiting for assistance. When they finally opened, The front desk attendant very rudely said that the reservation was canceled. When I don’t know how because no one was there to even cancel it. While waiting the other guest were telling me how they had roaches in the sheets. And another gentlemen had no sheets at all and when he asked for them they were told they would be brought. Later to find out they were never bringing them and they closed the front. The hotel And hotel.com and do not want to issue a refund. STAY AWAY FROM THIS PLACE AND HOTEL.COM. SCAMMERS THAT HAVE NO ISSUE TAKING YOUR MONEY BUT HABE ISSUES RETURNING IT. THEY BOTH NEED TO BE SHUT DOWN.

We just checked in with Susan. She was such a pleasure to meet. She was very helpful and informative during check in and answered all questions we had. She made sure to tell us all about the complimentary breakfast and raved about how good it is. I look forward to trying it out first thing in the morning.