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I was very impressed with the staff, particularly a woman named colleen...I NEVER take the time to leave reviews but this girl deserves it... my husband and I had to rush out of town for a family emergency and on our way back we were exhausted to say the least and falling asleep in the car after a 16 hour drive, let me just say this young lady took one look at us and just knew we hanging on by a thread she got us checked in and taken care of in such a timely manner and was warm and welcoming, made us laugh and helped us with food delivery recommendations in the area even Googled and wrote down the number for us as our phones were dead and we were not ready to dig through our car for our buried chargers, we appreciated her more than we can say after a very rough weekend she made us feel at home and relieved some of the heavy weight off our shoulders it truly felt like she was a friend.

I was welcomed as an IHG Rewards member but my special request for the floor I requested was not honored. Some of the front desk agents wore their name badges and some did not which lacked consistency and professionalism. I did like that the hotel policies were prominently posted at the front desk and in the rooms, including its Green Policy where towels and bed linens are not replaced every day unless more frequency is requested. Other pluses are the location of the hotel is near every kind of store and restaurant imaginable along Hwy 30 and parking is free. You can check out kitchen cookware including large crockpots, board games and other items usable for an extended stay. There are barbecue grills for guests outside on the backyard patio but the front desk agent on duty didn't know where the grill utensils were. I was annoyed that my request for a third floor room was not honored even though the hotel was not full. When we got to our second floor room, the TV was running which surprised me because the hotel has a green conservation policy that asks guests to turn off all electronics when leaving the room. Our room was pretty clean except for the few pieces of Chex cereal on one of the desk chairs and below on the floor. The bed in our studio suite was not situated in the middle of the wall so one side was almost against one wall. For that reason, I would not recommend a studio suite for two people. Also there was no ”Do Not Disturb” magnet in our room so I had to go down to the front desk to get one and put outside our door. While at the front desk, I mentioned the running TV to the front desk agent who explained that was how housekeeping made sure your TV was working. I think the housekeeper was watching TV while eating Chex cereal for breakfast. The full refrigerator with icemaker was a nice touch until the plumbing that runs the water pipe from the wall to the ice maker has to make some type of loud adjustment every several hours which woke us up at 4 a.m. None of the above hiccups would have kept me from returning to this CS but I will tell you what did. At about 5:20 PM and while we were taking an afternoon nap, we woke up to loud knocks from someone announcing ”Housekeeping”. I got up, looked through the peephole and saw a black woman with red or orange streaked hair or wig in the hotel uniform so I yelled through the door and told her we were not checking out until the next day. She apologized and said the front desk did not tell her that. I found her to be suspicious because: (1) Even if she thought we were checking out that day, it was after 5pm and checkout is at noon. What hotel waits until 5 hours AFTER checkout time to see if a room needs cleaning?; (2) We did not request housekeeping; and (3) The 'Do Not Disturb' placard was clearly posted on our door where she could see it. Her behavior disturbed me because it reminded me of when I was a past victim of a hotel room burglary (not this hotel) where hotel employees would fi

We arrived at 6:40 pm on December 27 and was told our reservation had been canceled. When asked who or why it was canceled the desk attendant replied because we didn’t arrive by 6:00 pm and he didn’t have anything else available for us. After driving 10 hours (we are elderly) were exhausted and asked if any other hotel in the area would accept our dog. He gave us a note with name and number but I replied that I would just go online. Then he went back on his computer and said he found something for us. The room was not the nicest and we both laughed hysterically at the wooden board across the bath tub. There was only one chair in the room and the bathroom sink didn’t have a counter. It wasn’t until later we realized water was seeping through the cracks in the bathroom floor. Too late to complain or find another room by then. It was supposed to be a non-smoking room but there cigarette burns in the bedspread. We complained the next morning when checking out and was told the night attendant was always doing this. Complained on the online survey and they responded it would be checked into. Also forgot to say the ceiling in the shower area was falling down. We didn’t shower just got out of there ASAP

Sean at the front desk started my day in a great way! He started with a sincere compliment about liking my glasses and we chatted for about 3 or 4 mins. It is so nice to have friendly people at front. I stay here at least 5-6 times a year! Always going back. Even my co-worker said there is a new Hampton closer to where i need to be but I want my points and I always stay here because of the people. Thank u Marriott Merrillville for being the customer friendly hotel on which I can count!

Very pleased with my overall stay. The staff & management was phenomenal. Very clean rooms, comfortable beds and the front desk clerks daytime and nighttime are very pleasant people. The customer service was second to none whatever I needed and asked for was taken care of promptly. I was extremely impressed with the gentleman Mr Jimmie the way he was very informative and always had a smile on his face when he was interacting with the customers. I would most definitely stay here again and recommend it to family and friends. I can’t comment on the cost because it was taken care of by the company I am employed with but by looking at the rates it was very reasonable. Very Very clean and well kept establishment.