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WARNING: Tempted by a holiday offer, I booked a package for a week at the Kyriad Karkonosze hotel for a family of 4 in a superior room as shown in the image below (2 single beds and a double sofa bed). Upon arrival, it turned out that we were accommodated in a 3-person room (2 single beds and one single sofa bed). In addition, there were only 3 sets of bed linen and 3 sets of towels prepared in the room. Furthermore, it turned out that the room presented on the Kyriad Karkonosze booking page is not a superior room at all (!). Since it turned out that there was not enough sleeping space for one person after our arrival, we filed a complaint. Unfortunately, the hotel staff refused to refund the reservation (over 1300 PLN). Therefore, please be careful when booking any room at Kyriad Karkonosze and make sure you have 100% guaranteed the appropriate number of sleeping places - do not rely on the photos on the website, as you may be greatly disappointed on site, as happened to us, which I wish on no one. Below I present photos of the room, which, as it turns out, is incorrectly marked as superior on the Kyriad Karkonosze hotel booking website. Ladies and gentlemen, this is not what a superior room looks like, as admitted by the hotel staff. Why then does the hotel mislead its potential customers by presenting a 4-person room for sale, and selling a 3-person room in reality?

The palace itself is very beautiful outside but from the star you can see that even the garden is unattended (grass not brushed, flowers almost dead). The receptionist actually greeted me, but no longer my boyfriend who speaks English (the booking was his name). No smile from you at the reception. The pillows were only found when ... And one of the first things she asked us to do was close the entrance door, because it would be ... She works in the hotel and in life I would not ask the guests for such a thing. After the form was filled out, there was still no government attempt to talk to my boyfriend. We were not asked for a nice stay, we were not explained where our room was, the receptionist only said where breakfast and dinner were and in what hours, still without a smile. The reception is full of leaflets and maps that do not need to be on the view ... It's good that they are but I don't necessarily have to see them. You can also see the open door to the office where you can see a mess. The room was very clean but not everything fitted. Most were modern but one table was an antique that didn't fit anything. When it comes to bed, it was two beds that were nothing connected and were rigged to it. They had very uncomfortable spring marathas. Very nice view of the mountains, no noise from the outside was heard. The book for guests again with unnecessary leaflets and maps. Very careless (smashed pages). The minibar was but not cooling. Before dinner we went by the receptionist several times and the receptionist never greeted us. The place saves dinner and selection of wines, at very good prices. Everything was very good, the portions were big. During dinner, we were served by a blonde waitress, the only one of the whole service was very nice. She welcomed us with a smile and, above all, tried to talk to us. Sometimes you can see a piece of the wall but there is no history of the place (except a short mention in the guest book). Very good breakfast in the morning, although at the moment it should not be a buffet as everyone touches everything ... I saw a few rooms on the way, each greeted despite being busy. When you check out by another recipient again, there was no English conversation, no question whether everything was liked. The service was missing training and I would not say that this hotel has 5 stars ...

Business stay for 2 nights. Very clean hotel, staff very friendly and helpful. Stayed in a superior room, very clean, comfortable bed. Nice bathroom, soft clean towels. Good breakfast and catered for Gluten free. Only downside was the bar closing at 10pm but I don’t know if that is a local thing 🤷🏻‍♂️. Swimming pool again very clean and the water was heated to 29 degrees.

I really enjoyed my stay at Lake Hill with my family. Unfortunately, the weather didn't work out too well for us, but that doesn't change the fact, that the stay itself was nice. I don't understand some of the reviews here. Some people would rather have caviar and a red carpet, or I don't know. Don't be discouraged. The place is really nice, with lots of activities, good food, excellent wellness services, beautiful and clean accommodation (modern). A place for couples but also families with children. A beautiful playground is also available. I can definitely RECOMMEND it for myself and my family. Excellent rest! :) Thank you! Best regards, Veronika from Czechia