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There is a noticeable difference in how different guests are treated. I requested to have both rooms on the same floor, but was told the hotel was too full to accommodate this. As a result, I paid an additional fee to upgrade one room. Despite this, the guests in that room only vacated at 4:06 PM, and I didn't receive any call, even though we left our room around 6 PM. When I asked the Reception about this, they claimed they called our room, but no one answered. It's unrealistic to expect someone to stay in their room all day without stepping out, especially since I informed the Reception during check-in that I could be reached on my mobile. It feels like because I didn't pay the full price and only topped up an additional fee, our room was only available when we returned to the hotel at around 10 PM, and no snacks were provided unlike in the fully paid room. I requested a late checkout for just one hour but was told only one room would be granted this privilege. Yet, other guests were allowed to check out as late as 4 PM. There is a clear and significant disparity in the treatment of different guests. Snacks and amenities should be replenished daily, not just provided on the first day at check-in. However, this has not been consistent, as some rooms received these items while others did not.

My trip was perfect. Yes it was a bit expensive because it was on school holidays. But it was a perfect staycation. The staff was friendly and helpful. My room not only have the pool view but i get to see the twin tower from afar as well. The room was spacious and clean. The buggy was available hourly to go to ioi city mall. The in room dining was delicios. We ordered pizza, sandwhiches, mac n cheese and nasi goreng kampung. The price was as expected. But the pepsi can was rm18! Haha a bit shock on that. The breakfast spread was good and delicious too. The pool was huge with 2 slides. Perfect for the kids. Many foc activities too at the pool such as fish feeding and hoverboard lesson. I enjoyed it!

There were so many problems with my 5-night stay I don't know where to begin. They are best summarised by 2 main points- 1) Poor cleanliness of the general areas, but especially of the bedroom. There were stains on all the pillow cases and duvet cover, all of which did not looked or smelled like they were freshly laundered. There were long strands of hair on the bed and under the duvet (I have very short hair, hence not mine). All of the above makes me suspect they don't change the sheets between guests. My room was only refreshed once, on the third day. In-room safe was broken which meant I had to haul all my valuables out with me everyday. 2) The staff were apathetic and could not care less. 4 of the 5 nights, there was loud noise into the early hours of the morning (combination of someone watching videos/listening to music and people talking loudly) from the reception area and rooftop which reverberates through the 2 internal lightwell, which in turn reverberates through most of the rooms. I had to yell at them to keep it down on 2 nights (which did not really help!). The worst part is, the culprits were probably staff members hanging out with their mates.

Such a pleasant experience staying in William's homestay. Everything you need is provided. The bed and pillows are very comfortable and I had very good night sleep. Balcony with unblocked view. Convenient location surrounded by a lot of restaurants here, especially at night time, you can go Starbucks (until 12pm), 24hrs McDonald, FamilyMart which are just opposite the homestay. SS15 Courtyard is just within walking distance. The nearest lrt station is just about 10mins walk away which can go directly to KL Sentral, KLCC without transit. Able to reach Sunway Pyramid & Sunway Lagoon within 5 mins via grab. William is so helpful and friendly. It was a great homestay experience, will definitely come back again soon.

water heater no working, once check in call 6 to 10 time the people no answer is the time on 15.30 to 16.00 worry the booking is cancel room ok 👌 AC ok 👌 but the service is not good

The water conditioner is leaking less cold TV is hard to broadcast loading sje.

Basic family suite overlooking Sunway Lagoon Theme Park. Accessible from a staircase, hence not wheelchair friendly ~ FYR. Only one set of lift access and main door key provided. Was asked to pay a deposit of RM150 not sure for what. Bathtub but no plug to stop the water - basically can't enjoy the tub. TV with poor reception and local channels only. Toiletries and towels are provided. Firm King size bed and single bed. Good for the value.

Very good location / self paid parking / improve on cleanliness especially daily towels changing . daily cleaning is needed moreover rm 55 cleaning fees paid upon check in ( didn’t state this condition upon check in) . Good to state upfront . Shower shampoo provided but not hair shampoo.

Serviced apar**ent hotel, the price is not expensive, the decoration is quite old-fashioned, the room is large, the view is very good, the hotel check-in is in a corner on the first floor of the basement, and a deposit of 150 MYR is required.