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The Grand Hotel boasts an excellent location, making it a convenient choice for exploring the city. The facilities are top-notch, offering a blend of luxury and comfort that one would expect from a prestigious establishment. However, the service fell short of expectations, especially considering its five-star rating. While it may be due to the busy tourist season, the level of service provided was inconsistent. In particular, the doormen and porters left a lot to be desired, with some interactions being notably poor. This detracted significantly from the overall experience, as such issues are not expected at a hotel of this caliber. Overall, while the hotel's amenities and location are commendable, the service quality needs improvement to truly match the standards of a five-star hotel.

I loved that the place is near the railway station. Easy to find. The beds have curtains around to give privacy and prevent being glared by light as the room didn’t have window curtains. I arrived late so I could not comment on the cleanliness of the room and toilet. It has been used by the others. The water pressure from the shower was great although the toilet/shower is small.

The hotel environment is good, the room is big and the bed is comfortable

The hotel is right in front of the cathedral, the location is very central, and Diagon Alley is also within walking distance, which is not convenient for parking. 7.8 minutes after walking the street one night behind the parking lot is okay, parking during the day is very expensive. Welcome to us is a very old-fashioned British gentleman, introduced the room for 10 minutes, and encountered the butler-style service for the first time.

We had a lovely stay at Diamonds Inn. We booked the Standard Suite, Ensuite 3-bed room which is located at the top floor of the building. A very quaint compact en-suite family room great for a group of friends or family. All basic amenities are there including towels, shampoo and shower gels. There’s also an electric water kettle, coffee/tea, hair dryer and a small fridge! Beds are soft and comfy. Walls are thin and may hear voices of other guests in the halls during the day but was not a major issue during our stay, mostly quiet after 10pm. Location is very convenient as its only a stones throw away from one of the famous wall entrances, a pub and restaurant across and York Minster. Host was lovely and friendly as well, called to ask if we can get an early check-in and was happy to accommodate us.

Stayed at this hotel for the weekend. Kius welcomed us to the hotel on arriaval...very freindly and helpful showed us around the hotel and to our room .clean and tiidy like a home from home. Had a comfortable sleep . Good variety of breakfasts on offer from... Full english to cereals and juices tea coffee amd fruits ...the staff were very freindly and chatty with us and more than accomodating for our tequests and when we requested more toast even though they nearly finished clearing away.very nice breakfast and competent staff . NIce garden patio area at tne rear of the hotel and ample parkimg space for those with cars and overall a lovely relaxinvgstay ...would recomend and will stay there again.Thankyou to all of the staff at hgate bridge . Only 12 minutes walkinh distance from tne citu centre and train station or a 3 minute taxi journey.excellent weekend

Which is all flowers, warm and thoughtful service, cooking is delicious, staying late at night, ushered in all the fat cats sent, so psychic, actually will lead the way [strong] [捂 face]. Press the e-mail prompt to pick up the key, enter the door promptly, wake up in the morning with chocolate hanging on the door, wait for you to enjoy a delicious breakfast, want to turn the cat away [seduce] [seduce] [seduce].

The location is very convenient, with York City Walls just outside. Butcher Street and the Cathedral are basically a 10-minute walk away. It's on the street but not noisy, you can see the street view, which is quite unique. The staff are super warm and friendly! The room is clean and tidy. But the kitchen doesn't have basic things like salt, pepper and oil. Basically, we had them in our previous B&Bs in the UK, so it was a bit embarrassing that we didn't bring them here. . . In addition, the bed is really small, both single and double. I really don't understand why so many beds in the UK are this small. . . And the single bed will make noise when you turn over at night.

The temperature in the room was much higher than in the hallway and outside. The temperature on the day I stayed was between 15-20 degrees Celsius, and it was 15 degrees at night when I went to sleep. However, by midnight, the room was still as hot as 30 degrees, much hotter than the outside during the day, making it impossible to sleep. A fan was provided, but it was very old and noisy.

Comfortable, free parking, good service, good breakfast! Pay attention to the bathroom is relatively thin, foreign water pressure is relatively fine!