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Thank you so much for our Sunrise hideaway spa weekend,it was awesome from start to finish. I would just like to say how amazing the weekend break was, we really appreciated it and needed it,to destress. Being carer's we tend to ignore our own needs and concentrate on our loved ones. My daughter-in-law and I arrived on Sunday afternoon. Firstly, I must say, the decor of the Hotel looked calming & luxurious. The bedroom was really Luxurious & Spacious, with a mini bar super king comfortable bed and a little hand written card welcoming us with some chocolate's,a lovely personal touch. The Firepit restaurant felt very calming and relaxing with a great low music in the background to add to the atmosphere. The view out the large glass windows were stunning, the lake had a water fountain lite up, which was beautiful to watch. We really enjoyed our lovely dinner & Sweet. They even have a robot that serve's you dinner. We both had a lovely night sleep in the very large comfy deluxe superking bed. There was a great selection for Breakfast, which set us up for the day. We then went into the spa. The changing rooms where Clean & Fresh. All the facilities were great and we tried them all out. Steam room, sauna,salt room,chill out ice room.There are heated water beds and egg chairs inside the Quiet Area, which are so comfortable next to a fire. The pool was just perfect with bubbled jacuzzi and taps that massaged your back when you stood under them. A new bar at the side of the pool with waitress service. Loungers all around with heaters and blankets for if it's a little chilly. The temperature of the pool was hot and steaming which was lovley as it is October and a little chilly. I booked a back massage as i felt tight in my shoulders and in some pain. Clare the masseuse,gave me a very firm massage and was very good, the pressure was just right and she gave me a lot of tips on how to strengthen my back and relax my muscles, she was brilliant. The staff at the hotel were very attentive & Helpful. I will be returning, hopfully when Father Christmas brings me another spa package.

I'll start with the good - there was plenty of parking and the bed was comfortable! As for the rest of the Willows, the building is old, the inside is tired, run down and in need of complete refurbishment - as a bare minimum, the whole place needs a really good clean. The rooms and bathrooms are basic and at best functional. The carpets in the corridors are rucked up and serious trip hazards; the fire doors have holes in them where handles have been changed (what sort of fire door is that?). You get the gist... They are understaffed - we had to wander around the building trying to find someone to serve us at the bar on our first night. On the second night, there were just 2 young and inexperienced staff behind the bar despite there being a function for over 100 people. The wait was ridiculous, the staff didn't know their red wines from their white, and the drinks were overpriced - £1.70 for a dash of blackcurrant, £6.50 for a pint of beer! As for security, it's a joke. On returning to our room one evening we found that the cleaner had opened the window and left it wide open all day - and I mean WIDE open. Bearing in mind the room was on the ground floor, anyone could have climbed in and helped themselves to our belongings. The whole experience is one I would not choose to repeat. I have just tried to fill in the customer experience questionnaire, which Wyboston Lakes emailed a link for - but guess what... the link doesn't work! That sums up Wyboston Lakes and the Willows.

Another pleasant stay at this hotel. Ideal location for visiting family. Only real issue is car park and width of bays. Too narrow if a contractors van is parked next to you ( and there are very often vans parked there ).

It's very expensive for the location. The room was as expected but the duvet could have been a bit heavier and warmer. Breakfast was well cooked and had variety to choose from. Overall, excellent and great service. I'll definitely recommend to my friends and family and I will definitely visit again soon.

Great location, lovely clean and friendly hotel with comfortable beds which enable a nice sleep after a long day. The breakfast selection is very good 10/10!

This is my second stay at the Cambridge Belfry and I am here for 3 nights. I was apprehensive about returning, given the nature of the reviews but I have to say - they do seem harsh! And I consider myself hard to please. On arrival I was informed that a generator had broken and thus my original, booked room was unavailable. The hotel went above and beyond, and have allocated me a penthouse suite. This is something I would never be able to afford normally and it’s just lovely. So thank you 🙏🏻 I was disappointed to see the pool/sauna/steam was unavailable for use on the 7th. I’m hopeful this is a one evening thing as it’s one of the main reasons I booked the hotel, but it seems they are doing maintenance that has been highlighted as an issue so you can’t have it both ways! Special thanks to the receptionist who dealt with my silly questions over the water in the mini fridge (you’ll know who you are!) and the waitress who took my room service order without laughing at me apologising for not coming to the restaurant. Both lovely. Some of the staff I’ve found are just plain miserable, which is a shame. Especially on reception. Only criticism. No orange juice for breakfast, and I do like a glass of orange juice in the morning. And the posh Nespresso machine in the room, I know it’s not exactly a problem to have but you’ve got to put some instructions with it. Have given up with the thing! I’ll be a returning guest. K Butler