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When my husband and I first viewed Llechwen Hall as a potential venue for our wedding, we instantly fell in love with it. The breathtaking views, coupled with the hotel’s blend of classic charm and modern style, made it clear to us that this was the perfect place to celebrate our special day. The beauty of the venue was simply undeniable, and we were thrilled to book Llechwen Hall as our wedding venue. However, our planning experience with Llechwen Hall was a mix of highs and lows. While there were many positive moments, we did encounter some challenges, primarily due to miscommunication caused by a turnover of wedding coordinators. Unfortunately, this led to some frustration as we found ourselves having to repeat details and discussions that had not been passed on to the new coordinators. For example, from the beginning, we had discussed and stated the importance of having a spacious room for the morning of the wedding to accommodate all of our bridesmaids, myself, and our mothers. As the wedding date approached, we discovered that there was no record of this request, and all the larger rooms in the hotel were already occupied. This was a significant source of stress and disappointment. Despite this setback, we must commend Megan and Rachel for their efforts in securing the Llanfabon Suite for us on the morning of the wedding. They went above and beyond to decorate the room beautifully, allowing us all to get ready together, which was truly appreciated. One particularly concerning incident occurred when we called the venue to make a payment towards our wedding. Shockingly, we were told that there was no record of our wedding being booked at all. This was incredibly alarming, especially considering that by this point, we had already paid a substantial amount toward the total cost. After a tense conversation, it turned out that the receptionist had mistakenly been looking at the wrong year. While this was eventually resolved, it caused us considerable anxiety, raising doubts about the venue’s attention to detail on even the simplest matters. Fast forward to the evening of our wedding, and unfortunately, another issue arose. Toward the later part of the night, I (the groom) ordered a pint at the bar, only to be told that I was not allowed a glass and could only have a paper cup. As you can imagine, a pint in a paper cup was frothy and undrinkable. Frustrated, I expressed my displeasure, stating, ”This is my wedding,” and a member of our wedding party rightly pointed out that after spending so much on the event, the least they could do was provide a proper glass. It was only after this that they finally gave me a glass, but this should never have been an issue in the first place. That said, I want to emphasize how grateful we are for the support we received from Megan, our final wedding coordinator. Megan was amazing—helpful, kind, and truly dedicated to making our wedding day special. She turned what had been a stressful planning process into

Stayed one night to save having to leave at an ungodly hour from Liverpool for a visit to the University. Lovely welcome from Reception. The twin room was great and perfect for us. The tea and coffee making facilities are adequate, there are plenty of plug sockets and USB ports, lots of coat hangers and a luggage rack, a flat screen TV (I had no problems with it, which is unusual for me with hotel room TVs!) and a hairdryer in the room. In the bathroom were soaps, shampoos and shower gels and plenty of towels. The room was quiet and the beds really comfortable and we slept like babies! Breakfast was lovely. I had the full Welsh breakfast (minus the cockles!) there was lots of it and it was delicious! My daughter had the continental breakfast and there was a lot of choice - cereals, fruits, pastries, yoghurts, etc. I thought the breakfasts were great value for money and the restaurant staff were friendly and professional, as were all the members of the hotel staff. I would definitely stay here again and would recommend to anyone visiting the area.

Visiting The New Windsor was a pleasant surprise, which we thoroughly enjoyed. The interior has been completely modernised and tastefully decorated with a lovely contemporary feel. The staff were welcoming and attentive throughout the evening and the food delicious. We wish this new venture every success.

The bed was comfy and the shower very good. Unfortunately that’s where the good parts end. Room was ok, carpet not particularly clean and the room was not serviced. When I asked I was told that the beds were not made but towels and tea/coffee were replenished- this had not happened. We were all awoken at 5am with the unbelievable noisy bins being emptied. Food average and for a hotel not badly priced. Breakfast ok but little choice as far as healthy options were concerned.Staff very helpful and friendly on the bar but did not have a clue about drinks. Left white wine out on the counter so it was not cold and at £11 a glass this was not on. The bar was noisy in the evenings with loud music or sport on the screen so not relaxing at all. Overall this is set up for working people where the company pays for the stay so guest generally not too bothered about the quality of the stay. Would not stay again unless I had to on business.