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I had the most wonderful experience at the spa the staff were so friendly. The spa was perfect for the restful escape I needed. Being a qualified beauty therapist myself I’ve had many massages but my back massage at the spa was the best I’ve ever had. After a lovely relax and a dip in the pool I had a beautiful meal as part of my package. It was delicious and had to compliment the chef!! Thank you so much for making me feel brand new!

When the quality is as good as I experienced, the lack of choice (half a dozen items on the menu including starters) simply isn't an issue. If you're only going to do a few things, do them well- and they certainly do. My wife and I shared two starters and two mains in front of a blazing fire, and I had two pints of the Harvey's Best which is a brilliant ale. We only popped in as the cafe across the road was packed, and I'm so glad we did. The ambience was relaxed, the staff attentive and the food simply fantastic. My onyl dissapointment was being too full to sample the dessert- so I cannot complain about portion size either. I would describe this as that rare combipnation of exceptional locally sourced quality food at a reasonable price point. So often we go out of a meal locally and are left bitterly disapointed, as we cook better ourselves every other night of the week. Not so here- we even asked the chef to elaborate on some of his offerings and took notes.

The hotel experience did not entirely match our expectations. The mattress in the room was very soft with no little support and did not appear to be the sprung quality expected of a 4 star hotel. The hotel had no alternative and a topper had to be added as a partial solution. We ate in the Butcher Farm Chef restaurant on our first evening and found it extremely disappointing. The table we sat at was essentially a home made divided shelving box with scratched glass top, with dirty clock pieces housed in it, with a taxidermist pigeon watching over us! The pork chop had not been trimmed and the sauce was too rich, whilst my vegetarian Wellington was soggy and half my plate was covered microwaved kale. When we mentioned this to our waitress, we were informed that the Chef said he was sorry, but nothing further was done to redress our unhappiness with the meal, as they said we had eaten it! The cost of the meal was equivalent to eating a 3 course meal at a superior restaurant. We did find that the breakfast was good, albeit our scrambled eggs had to be returned as they were undercooked. We swam twice a day in the Health Club pool, which was invariably very busy, with no circular lane system in place to ensure safe swimming and avoid everyone trying to swim up and down in their own lane in a crowded pool. We, as hotel guests staying for 3 days, were also expected to collect a health club card each day and leave our hotel key card. As the walk from the pool to the front health club reception desk is quite a walk down a cold draughty corridor, this is most unpleasant post swim in a robe with wet costume, prior to returning to one's room. Other hotels hand out a health club pass for the length of your stay. We enjoyed our stay in the area, but felt that the hotel did not meet expectations on a number of accounts, including the maintenance of the building (damp corridor by superior rooms and worn stair carpets).