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Very clean well-appointed room. The coffee machine didn't work, and the machine downstairs made terrible coffee, undrinkable! The pillows were very uncomfortable, need rectangular pillows. Friendly service. Pictures show everything bigger than it is. Very slow wifi. Great parking.

During our three week Christmas Market trip to Germany we decided to rent a car for a few days and head to some in France. We left accommodations for a couple of the days til day of as we weren’t sure where we’d want to spend more time, etc. Upon searching one night we found space here and it was a decent distance from both Strasbourg & Colmar and appeared to be relatively new. When we arrived the person at the front desk was very nice, we received a bag of cookies and two drink tickets which we were able to use for some mulled wine. The bar/lounge area was quite comfortable and well decorated. We had booked the last room, one of their quad rooms, which was incredibly spacious.. it was only the two of us but 4 would have had more than enough space. The bathroom was a bit small in comparison but plenty of vanity space to get ready, brand new hair dryer provided, plenty of towels, good sized shower and the water pressure was some of the best i’ve had at a hotel. The bed was very comfortable, there was plenty of outlet space and hangars if you need to hang any clothes. The price was a little higher than we’d usually pay for our B&B hotel stays but with booking last minute and including breakfast we thought it was very reasonable. We actually enjoyed our nights stay so much we asked if there was any availability for another night after breakfast. Unfortunately it was booked but now we know if in the area it’s somewhere we would definitely stay again!

Great hotel, we arrive there asking for help and they were extremly nice and helpful. If they help us the way they did without being a customer i can’t imagine what they would do for their clients. They also help us to get a taxi and in selestat its almost imposible to get one and they did, they keep calling until they found one. Literal they save our day ! Thanks

The hotel was ******* by technical problems during our stay. One night the lights went off, the fire alarm started and we were evacuated. This were presumably due to some water leakage. After that we experienced problems getting hot water for the bath from time to time. The staff should allegedly speak English, however most staff actually didn’t. You could take that as a charming feature of being in France, however during an evacuation at night it felt somewhat unsafe. The local fire department came with all their bells and whistles and checked the hotel, and the chief firefighter were able to tell us what was wrong. The lady at the breakfast was outright rude, when we spoke to her in English she answered “No, French!”. All that said, the food in the restaurant were excellent, the staff were in general kind and the room was clean. We wouldn’t warn others against the hotel, however we wouldn’t recommend it either.

Thanks for all it was a fantastic experience , with a delicious restaurant , a nice service and comfortables rooms, nothing to say except you have to continue on this way. Thanks so much for your kindness and thanks to the Director .

We booked this hotel through a flyer for 5 nights including dinner. Our room was very spacious well decorated and extremely clean. We had a balcony but we were on the backside of the hotel so we really didn’t have a view but it didn’t matter to us because we were out and about all day. The rooms on the front side have an excellent view of the castle at the top of the mountain. The hotel staff speaks French, Germany and English so it wasn’t hard to communicate with them. Dinner was a 4 course meal with large portions. The only drawback that someone might have is they only have the one 4 course Menü. It didn’t matter to us because everything they served was excellent. We couldn’t have eaten any better anywhere else. By the time dinner was over we were stuffed and satisfied. We will definitely be back to stay here. There is not much in the town but there are towns nearby to enjoy.