Find Hotels in Rustical Balneario

When we arrived the reception staff were miserable and there were no welcoming smiles, in fact the whole checking in process felt like a massive inconvenience to them. I had booked an all-inclusive package with a tour operator which started on the 14th September with no start time specified. However, the hotel staff receptionist told us that the rooms would not be available until 3pm and that we couldn’t access ‘all inclusive’ until 12 noon. This was obviously surprising and something I have never encountered before, and we obviously questioned it. When we had shown the receptionist the booking voucher (with no mention of a hotel check-in/out time) we asked were we could get breakfast and we were pointed towards the restaurant. We walked into the restaurant 3 minutes before it closed – all the hot food had been cleared away but we explained that we had been told we could come in for coffee and food. We grabbed a piece of fruit, a bread roll and coffee and sat down outside while they cleared away around us. Five minutes later a manager stormed over to us demanding we pay for our breakfast. We explained that we had just arrived, and had not been told that we would be charged, the manager could see that we had very little on our plates but demanded we pay 13 Euros each. She insisted that the receptionist had told us that there was a 13 Euro charge for breakfast (she hadn’t) and basically accused us of lying and stealing food. We offered to pay for exactly what we had eaten (ie coffee and one bread roll and a plum) but she told us that if we didn’t pay 26 Euros she would not give us our two rooms (which we had already paid for). Myself and my friend are intelligent, hard-working, middle-aged ladies and we were on a much needed holiday. To be sat in a restaurant, feeling travel weary and being screamed at by an aggressive hotel manager and accused of lying was devastating and the bad feeling it created ran through our entire holiday and I’m sorry to say, ruined it for both of us. We had no choice other than to pay the 26 Euros, what’s worse is there was no consequence to the hotel whether we paid for our meagre breakfast or not, there was far more food thrown away than we had on our plates (the food was rarely labelled and mostly cold). The restaurant manager made a point of telling us that if we wrote about this on TripAdvisor she would write a response denying it happened and saying we were lying. So that’s twice in the first morning threatened and accused of lying. Not quite the welcome we were expecting by a four star hotel (or any hotel)...

Con fecha 18 de Marzo de 2024 fuimos en familia al restaurante del Hotel y salimos muy muy satisfechos. La carta muy variada y múltiples opciones para escoger. Destacar la Escudella que hacen y ofrecen de 1r plato, casera, abundante y con un sabor espectacular, junto con ello los Mejillones a la plancha, se nota que son frescos y buenos ya que su sabor es increíble. De segundo plato escogimos el balao, huevos rotos y croquetas. Personalmente escogí el bacalao y es delicioso. Los postres caseros y muy ricos. Destacar el couland y la tarta de queso. El personal muy agradable y servicial. Recomiendo muchísimo este restaurante. La calidad-precio es fantástica y estoy seguro que repetiremos.

The hotel was very comfortable and comfortable and the hotel was very comfortable. The hotel is a very good hotel, a very good restaurant and a very good restaurant.

Just returned from this hotel. I travel to Spain annually to visit family and try to make a holiday out of it. We normally stay between Cambrills and Salou but couldn't get into our usual hotel, after reading the amazing reviews we decided to book here. Pros: lovely room with everything you need from hairdryer to shampoo. We had a pool view room. Beds were big and comfortable with extra blankets provided which was great as my other half loved the aircon. Quiet hotel. Free Safe and coffee making facilities in the room. Free water in reception. The staff go above and beyond and make you feel so welcome. The hotel is in the perfect location for bars and restaurants. Also close to walk to the beach and easy access to buses into Salou. There is a pool bar. There was entertainment when you ate in the outdoor area which was a nice touch and free drink samples as you walked in. Great orange juice at breakfast and lots of food choice. Lovely sauna and fitness centre. Cons: pool view room means you are overlooking a road. The pool area was not great to be honest. We only tried to sit there for 5 mins and that was enough. The hotel feels more like a conference centre so did not have the holiday vibe we are use to. I felt like I was staying in hotel in London but with sun. Very small bar with long queues in the evening. The outdoor seating area is plagued with flys. The food was often luke warm or cold so we ended up living on bread rolls. Dinner did not start until 8pm so we were eating quite late every night. Overall if you are looking for just a base whilst you explore the local area then this is the perfect place for you but if you want a relaxing holiday around a pool with great shows in the evening then I would stay a little further up the coast.

Habitaciones muy antiguas, falta de renovación en general....solo escuchar los comentarios del chico de mantenimiento alegando que esta todo muy amtiguo y que hace falta una buena inversión para mejorarlo todo, te das cuenta que no soy el único que tiene y a tendra problemas de confort y seguridad....... aire acondicionado, puertas del balcon, moqueta sucia, camas, etc... creo que 4 estrellas no lo vale por el estado de las Habitaciones. En 4 días he estado en 2 por tener que cambiarme debido a problemas de seguridad y confort. Esta segunda habitación sigue faltando confort para lo que se paga y la categoria asignada de 4 estrellas qué creo que ya ha perdido. Me quedan 2 dias y espero no tener mas contratiempos, ya que las soluciones por parte del hotel son excusas, ni tan sólo un detalle por parte del hotel de haber pagado algo que no se ha cumplido, como el confort de un 4 estrellas.