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Having spent five weeks travelling throughout Spain, and having experienced first class welcome and service at every establishment from the smallest roadside cafe, to five star hotels and restaurants, we were extremely disappointed by the ”welcome” (or lack of!!) that we received when we arrived at the Gran Hotel. No eye contact from the male receptionist, a brusque, mumbled ”hello”, and even though my command of Spanish is far better than his of English, he insisted on trying to communicate in English. We were issued with key cards, absolutely no information given to us about facilities at hotel, eyebrow raising and pen tapping when I asked my husband which dining slots he'd prefer as they had to be pre-booked, and we even had to ask where the lift was - a pointed finger directed somewhere behind us and a sharply uttered ”there” were all we got. Room was adequate - nothing special and no extras. Cheap toiletries and an expensive minibar. Dinner in the restaurant was excellent and the staff were fabulous. It was a really excellent experience and the food was wonderful - very, very highly recommended. Another redeeming factor was breakfast the following morning which I must admit was first-class, apart from the female member of staff who was very hostile and unhelpful and barked at me to get out of the way so she could adjust the coffee machine which had developed a fault. In mitigation, she was run ragged as she seemed to be doing everything on her own, but was joined half way through by a very friendly and helpful male colleague which was a blessing. If only they could train their staff that they'll never get the opportunity again to make the best first impression, I'd have given this establishment 5 stars and we'd love to return, BUT, we really don't want to risk being greeted as a nuisance rather than a welcome and valued guest.

Even after reading all the 5 star reviews we were still blown away with just how good it was to stay at this fabulous place. The house is in the centre of the lovely old village of Riocorvo. The village is very pretty and has a nice bar close to the river. The house is absolutely stunning, it has been sympathetically restored to an extremely high standard with all modern conveniences. The family owners are delightful attentive hosts. We had a lovely evening meal and the breakfast was excellent. We have stayed at many hotels and guest houses and this ranks as one of our best ever stays. We will definitely return and plan to spend longer in the area as it has much to offer. We did a short walk by the river and are keen to explore the area further. There is a path next to the river for walking & cycling which goes al the way to the sea at Saunces. It's an ideal stopping point for the Santander ferry away from the hustle and bustle of the main towns. There is free parking near the house.

This was to celebrate our diamond wedding anniversary, fantastic steak in restaurant and they made us a special celebratery desert, we chose this hotel for the swimming pools and excersise and being close to the town, and plenty of walking.