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We visited the Canoe museum earlier in the day and booked the Waring House for the evening. The Inn is a little dated. The food there is delicious. We had lunch at the Barley Room. It was hamburger day so we had 2 of their burgers. Juicy and full of flavour. I eventually had to use a knife and fork. It was too big. The evening passed uneventful and we had a full breakfast the next day. It was a made to order for each person. I had an omelette and my husband had the hash. It was so filling we didn’t eat again until close to dinner. The problem occurred when we got home. We realized that there was a charge of $375 from the Waring House that we did not charge. When we called,we were told that it was due to the fact that we booked through a on line third party and it was their charge and we had to go to them to have it removed. It clearly stated on the on line statement that it was the Waring House that charged it. We even went through their accounting department. We were told it was flagged as an on line booking so it was not them. We spent 3 days calling the bank regarding the charge as well as the on-line booking company. They told us they only charged us for the original booking and the $375 was not put on our account by them. We finally got Waring House account to look again. I booked the room with my Visa card and paid for lunch as well. My husband used his Mastercard to pay the incidental charges. How did the on line booking company get his Mastercard number. He has never used it with them. After searching their records the Waring House had to admit they made a mistake and charge another customer’s room to our card. They were very sorry and will reverse them. We are sorry too. 3 days and hours on the phone to get to what happened. It is obvious that the Waring House does not have their accounting regarding guest in order. Not willing to go through that again!

We just came home from 3 nights and 4 days at this wonderful location. We were celebrating our 55th wedding anniversary and the staff had even left out a little chalkboard congratulating us, along with a lovely piece of chocolate. The suites are absolutely spotless, smell so lovely and talk about luxurious! Bed and pillows very comfortable, lovely big shower and plenty of wardrobe and storage space. Staff members we were fortunate to meet were very friendly. Michael seems a very nice guy (have only spoken to him on the phone) obviously a terrific business man with these great suites in mind. Great little details in the hallway. A Polaroid camera to take a picture leave a memory and write in the album, a couple of games on the hall tables. These suites are within walking distance to shops, restaurants and harbour and a very short drive to Lake on the Mountain. You even have a cafe right downstairs. We will definitely be back!

The hotel was undergoing a roof replacement during our stay and every effort was made to lessen the inconvenience to guests and a credit was offered. Some rooms are underwhelming when seen in person but our Lorne Suite was huge and lovely. In spite of the criticism of the blackout curtains, they worked fine. Only a few things could have been improved, like the chair with broken caning on the seat that should have been removed for safety reasons, and the strange blue pedestals with vases (and dead roses) on either side of the fireplace that detracted from its elegant beauty. While the hotel is an interesting blend of history and eclectic modernism, the food is the star. We had a memorable dinner, followed by incredible breakfast. Service was amazing and the concierge, Sean, was outstanding. He seemed to be everywhere ensuring guests had a wonderful experience and we were certain he never sleeps. He is a treasure to the establishment and exemplifies the best of customer service. Although we were nervous about the construction taking place, it ended up being just a minor inconvenience.