Find Hotels in La Vallee-du-Richelieu Regional County Municipality

I have to say that this stay has been one of the worst and most frustrating experiences I've had at a hotel. Short version is that we booked a week with 2 rooms at this hotel at the end of July/early August 2023. We did the same last year at pretty much the same time (mid-August). Last year, rates were about 65% cheaper. I understand that everything has increased in price across the industry and I knew the rate when I booked. The issue I had, other that the rooms smelling like mildew and old stinky feet, is that there was a laminated notice in the room upon our arrival stating that no one would be cleaning the room, due to ”staffing issues”. For our entire stay, no one entered to room to clean, or replace towels, soap, or even refill the coffee/sugar etc. If we needed anything, we had to go to the front desk to ask or chase down the cleaning staff cleaning the rooms for new arrivals for clean towels. This may sound petty, but when you pay premium prices, you expect better. Nowhere did they advise that we would have to fend for yourself when booking, and by the time we found out, it was too late to cancel or move to another hotel. In my opinion, this is unacceptable. You raise your rates by 65% and can't find staff? Maybe offer a 65% better wage and I'm sure you will find staff to fill the position. Having a laminated sign in the room looks like the exception has become the policy to save/make more money from unsuspecting guests. Read the past reviews like I should have; this laminated sign has been in the rooms since May 2023 at least! Sounds like they are focused on saving money by cutting corners. What’s next, recycling the bed sheets without washing them?? After all, this isn't a vacation rental... Also, not all rooms are the same. There is a renovated side which looks much better. They gave us a king room on the ground floor which was obviously on the older side. It smelled of mildew and was infested with ants. It looked nothing like the pictures on the website which are from the newer side. They reluctantly switched us to a better room on the newer side after getting approval from the manager, but this one smelled of stinky feet. We stayed there and just kept the patio doors open for the remainder of our stay to try and air out the place. I recommend you stay away from this hotel until they get new management...

We stayed here for two nights, to attend a wedding nearby. This motel is right off the highway, so is convenient for taking a break from driving a long distance. We found the beds to be comfortable, the rooms were clean, the towels were nice and fluffy. We brought our own pillows so cannot comment on theirs. There is coffee in the lobby in the mornings. You have your choice of going to McDonald's (to the right) or La Belle Province (walking distance on the left) which has a varied menu.

Nice hotel.

We stayed at the Auberge Objectif Sante for a couple of nights last week. It is in a very much French speaking part of Canada and is run by a Chinese couple where the husband speaks very little English of French. I found using google translate on the phone was an effective means of communication. The lady appears to speak passable English and French. When we checked in we were asked for payment before being sent to our room. The room itself was very small but we had expected this. It was okay for two nights but the lack of bedside tables was a bit of negative. The bed itself was the fold down type that could be folded up against the wall. It was quite comfortable. They asked if we wanted the housekeeping service on our middle night and we said that we did not need this. Despite being small, the room was quite adequate for cleanliness but one single very small bit of soap in the bathroom was not quite enough. They offer breakfast at extra cost and I would recommend taking this. The breakfasts were very good and set us up for the remainder of the day. Chambly is the nearby town which styles itself as a suburb of Montreal. We ate there on our first evening and were pleasantly surprised by it's vibrancy and nightlife. Sadly there are very few places to stay in the vicinity and Chambly is too far to walk from The Auberge Objectif Sante. We also took a day trip to Montreal and found that we were well placed to drive to the metro station at Longeuil. A tip is to park in the public parking at Hotel Sandeman. The Metro station is immediately adjacent. So would I recommend the Hotel Auberge Objectif Sante? If you are looking for a full hotel, then definitely not. If you are looking for a modest motel that is well kept, clean and you don't mind having to drive everywhere, then it is okay . For the price, there were no real problems.

After returning from a road trip to Nova Scotia from Toronto, we were anxious to get home. Living out of a suitcase and sleeping on a different bed almost every night after 8 days was enough for us. A phenomenal vacation exploring Nova Scotia though. We drove 12 hours and booked a room at this gem while on the road. Staff were courteous and helpful. The room was spacious and to our advantage, had a double jacuzzi - great after a day on the road. The bed was super comfy, wifi excellent, and air conditioner worked well. It was just what we needed. The breakfast had plenty of options. Most important is that we woke up feeling refreshed. I definitely recommend this gem.

Sheraton Beautiful hotel but lacks service. We stayed at the Sheraton Saint-Hyacinthe for 3 nights. The hotel is beautiful with impressive entrance and clean modern rooms. I had a complicated reservation with 2 rooms for 2 nights in rooms with 2 queen beds then one night with one room in a king room on club floor and second room in a king suite. I addressed this with the front desk as soon as I checked in to try and make the transition fairly seamless. We would have stayed all three nights in the same room type but this was all that was available when I booked on line. I’m a gold elite bonvoy member and I find service is usually excellent at the front desk when you check in. This was not the case at this hotel but I couldn’t even tell you who I was talking to since very few staff at the desk wear name tags. As well even though they spoke English they would discuss my reservation in French with each other in front of me. The morning I had to switch rooms I received an email from central reservation to check in on line and I did so immediately. Even though I mentioned to the desk several times I was concerned about the timing since we were here for a sporting event that would have us leaving the hotel in the afternoon. I was hoping they would make the cleaning of one of our rooms a priority as we had to be out of our rooms by noon because they needed them. I just felt very frustrated at the lack of cooperation at the desk. Never once was I addressed by name or recognized as a gold elite member. No one offered to help us move our luggage. Instead of paying more attention to the empty room we were waiting to be cleaned they were actually cleaning one of our rooms that we hadn’t even moved out of yet. Lack of other details such as a robe hanging in our room but no belt for it and empty body wash containers that wernt replenished. The one person that was excellent was the staff member that took care of the club lounge. She was a hard worker and everything was neat and tidy I wanted to make you aware of my concerns

We stayed at the hotel October 14-15, 2023. The hotel experienced a power outage that resulted in us not having power for 13 of the 16 hours we were guests. The power went out at ~10pm when we were still awake, we woke up at midnight because our room was very warm due to the air condition being out as a result of the power still being out. When we spoke with the front desk staff, the staff member did not share our concern and said someone would be coming in the morning to deal with an electrical issue. We explained since the outage was localized to our side of the hotel on the first floor, we thought the problem was a breaker that literally just needed to be switched off and on again. We were told no staff member on site had a key to the breaker room, which is a concern in case of emergency. We felt like we were held hostage in our room because the staff member also told us that if we left the room locked (we'd propped the door open to go talk to them), we might not be able to get back in, since there's no manual way to open the door if the key pad is not working. We couldn't leave because we couldn't pack in the dark. We also couldn't do anything in our room due to the power outage and were unable to sleep because the room was so hot without A.C., we sat in the dark for hours. Finally, the breakfast at the hotel was awful. The dishes were dirty, the cream for the coffee expired and became all chunky when poured in, and my wife got sick from what she ate. When we explained the above at checkout, we were informed that the front desk staff couldn't do anything about the above issues and were unable to compensate us for the very poor experience. The staff took no initiative at all to try and contact a manager or come up with any solutions. When we asked to speak to a manager, they took our information and told us that management would reach out. No manger contacted us, despite our repeated attempts to contact them by phone and email. We reached out to both the Sales Manager (Sabra) and the General Manager (Lucie Bergeron) repeatedly, as well as the general email for the hotel and received no reply. Over two months later, through our persistence, we were put through to Sabra Rezigue who was quite rude and was in a hurry to get us off the phone. Sabra said that our multiple emails had ended up in her spam folder and she did not receive them (despite our cc'ing multiple emails at the hotel). She did not have any good explanation for staff that were successfully emailed not making any attempt to contact us back or forward our complaint to a manager. She attempted to blame Hydro Quebec for the power outage despite our explaining that the problem was only in our wing of the hotel and the rest of the hotel had power. Ultimately, Sabra told us that she had to deal with another client and cut the call short. We were not contacted by Sabra again despite her assurance that she would get back to us same day and were only compensated a refund of half t