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Hotel was clean and comfortable, and only a 1/2hr walk from city centre. Night clerk Berkay went above and beyond with late night service, ordering pizza when all local restaurants closed after late return from nearby event. Life saver!

A real GEM for anyone who likes to feel at home when abroad. Near the Centre of Antwerp the owner, Yannick, welcomed us on arrival and couldn’t have been more helpful. A charming terrace house, cosy silent bedrooms with all the ‘mod cons’, delicious breakfasts and warm friendly staff. What more could you ask for? We were there in December and the hotel was beautifully decorated for the festive season. I couldn’t fault Maison Émile and I wouldn’t stay anywhere else in Antwerp.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

We stayed for 3 nights. The receptionists were extremely friendly and helped us to find restaurants for Dinner as the hotel only offers breakfast buffet (very Nice). Also they served coffee when we returned from the day trips. Aartselaar is located approx 12 km South of Antwerp. Remember to register your car to LEZ if you want to drive around Antwerp. Otherwise you risk a fine. The hotel is located in a beautiful area - Big court yard and garden. In one of the buildings there is a separate restaurant (Mille feuilles) - a little pricy, but delicious. We had a very Nice stay and would love to return.

I have taken a number of business trips and relied on this hotel. It is familiar but more importantly, based on the options I’ve seen, it is one of the best (if not the best) at this price point. Depending on your needs this can be an average or an excellent hotel. I am used to hotel rooms with kitchenettes or at least a microwave. Tip: there is a microwave & washer and dryer in lounge where vending machines are (2nd floor which they call 1st floor; there is a floor zero). Confusing, I know. Also, some rooms have two twin beds pushed together while others have a platform bed with one solid mattress (queen size, I believe). I recommended bringing cleaning wipes to wipe bathroom and other door handles/desk surfaces just to ensure you get the areas cleaning crews often miss. Otherwise the units are kept very neat and clean. There are mini fridges, coffeemakers and ironing facilities in each room. There are 2 or 3 restaurants in the hotel. There are two (slow) EV charges by main entrance. Lots of parking in front on side and behind hotel. Be careful entering and exiting the main lot. Lots of bicyclers and blind spots to even see cars. Despite my “warnings”, this is truly a great place to stay.