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The waiter at the front desk was very polite. He forgot his passport in the car and was worried that he would not be able to check in smoothly. In the end, he only gave him a screenshot of the order and a check-in voucher and then checked in and gave him a room card. It felt very warm.

It's clean and only about 20 kilometers away from Sydney city. Can cook by myself

The room is a serviced apartment with a washing machine, dishwasher, kitchenware, tableware, and a sofa bed. It is very comfortable and clean for a family of three.

The wooden floor is very noisy. Every Time someone walk down the stairs it makes sound.other than that very nice room and bed and clean toilet too.location is very convenient. 7min from the train station.close to supermarket and some nice restaurants.

We like so many things about this hotel! At first, we had doubts about its location as it is a bit further from the city centre, but when we reached the hotel, our mind changed immediately. The location is great for us, it’s just 5-min walking from the Granville train station, minimum chaos involved to find the hotel since you can practically see it from the station itself; so near, so distinctive, you’ll notice it easily! It’s located above a bar, it wasn’t too noisy so it’s okay. Check in and check out were quick and easy, Wi-Fi works perfectly. We got upgraded from a Double Room to a Family Room, but we loved it since it has a lot of natural light; very refreshing in the morning and breezy at night. Our room is okay, beds are comfy, we’ve got clean towels ready as well. The room comes with a mini fridge, kettle, iron & iron board, paper cups, basic tea, coffee, sugar combo, and we also have a huge TV. We found the multiple power points next to each bed very interesting and helpful, so that’s definitely a plus point! The shared bathrooms for female are located mainly around the single/double rooms, but we’re cool with it. The bathrooms come with complimentary Shampoo, Body Wash, Conditioner, hot water, so all is good. They are usually clean in the morning, so no complains. There are many eateries nearby, also marts. There’s a halal Pakistani/Arab food outlet right across the hotel and we loved how generous they are with the food; they’re usually open in the evening till late so it’s really helpful for us to get takeouts after a long day sightseeing in the city. The hotel doesn’t have an elevator and the stairs are pretty steep, but the staff helped us with our luggage. There’s a washer, but no dryer.

We had a short break in Sydney and decided to stay here. What a wonderful experience. When we went to register our room was not ready and we didn’t keep waiting but immediately upgraded to another room. Before arriving, we received a call from a member of the hotel team welcoming us to the hotel as they saw that we had not lived here before. Parking is convenient, actually, we parked in the car park when we were there, it was easy to get to the train station in Parramatta (15 minutes) and then by train to Sydney (30 minutes drive). The room was very comfortable. Loved the overall ambience of this hotel - staff, accommodation, food and location. We'll be back.

I have stayed twice in three months. I have booked this time. I am very satisfied with the double suite. The terrace is very large. The kitchen is fully equipped. It can cook more than six people. The fly in the ointment is another room. The difference is that the air is dripping.  No room, bed, room, lobby, suggestion, suites are better than standard double rooms.

I visit about once a month, and have been doing so for a long time. The staff are very welcoming and go out of their way to organise my booking in my preferred room. The suite is excellent. Always impeccably clean, and perfect for my requirements. The hotel is within easy walking distance to Parramatta’s CBD and restaurants. I intend to return each time my business takes me to Parramatta

The location of this hotel is great! It's only two minutes' walk from the train station, and Westfield Mall is right next to it. So it is very convenient to go to the City or anywhere in Sydney to do business. The front desk of the hotel is very enthusiastic, helping with directions or providing information, the impression is very good!

Overall was a good stay. Very quiet and clean. It was just difficult to pair with the living room tv. Sometimes the internet will disconnect. Also, then dont clean or top up toiletries or coffees everyday. There's an ongoing construction at the area so i didnt bother using the balcony.