We stayed a night here last week and it was quite good. Reception was friendly and prompt. The room was quite large and very clean, the king size bed was also comfortable. We had a room at the back of the property so the is wasn't all that noisy. The TV was fairly useless as it pixelated all the time making it unwatchable.
We had confirmation for a 12 noon check in via email. When we arrived I was told that we do not do 12 noon check in times? I explained to the lady on reception that we had confirmation via email that it was confirmed for a 12 noon check in. When I showed her, I got a negative response. We where told that I would be contacted as to when the room will be available. We had to wait 2 hours before our room was ready, which was at 2pm. We where missing shampoo's and body wash, I had spoken to reception about this and was told that room service will drop them of to us, Well it took them 2 days to get to us after asking several times. Not a great 4 night experience this time around staying here.
We had an unfortunate time in October 2019 were our father had to have a quadrupal heart bypass. We looked at places to stay close to Liverpool hospital. We ended up staying at the El Toro at Liverpool. The Welcome we got was nothing but AAA class, the service we got in the pub and restaurant that is attached to the motel again AAA class.The meals that we had all fresh and beautiful. To name two of the staff although all staff were very friendly Jay and especially Cassie went rite out of their way to make sure that we were happy. Well done keep up the good work. Cheers. Ian Michie. Armidale
Excellent Property. Finishes level at a 5 star level. Staff very friendly and helpful. Plenty of parking within the property. Walking distance to Liverpool Hospital. Only issues: Shower Head and water pressure - probably the worst i have ever experienced in a hotel. I understand 5 star water conservation, but the lack of flow made it difficult to shower under.
Came for a surprise party stayed for 5 days room was average service was good.Staff were very friendly the whole set up was just what we needed,the place had everything food pokies the VIP room was great as well.Would I recommend yes
The facilities are outdated and there is no elevator, but the staff is quite friendly and there is free parking. It would be better if breakfast can be provided for free. The check-out time is very early and we have to leave at 10 o'clock. This is the only disadvantage.
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