Guest User
August 20, 2023
Owners and staff were lovely from the minute we arrived. Very tired after our long drive from Scotland we were trying to figure out if we could get a large van through the tunnel to the car park. Sandeep came over and assured us it was possible, pointing to a similar sized van already parked there. Sharon at reception was great. Genuinely interested in the reason for our stay and really helpful, despite having hurt her leg and being immobilized our keys were waiting and our breakfast order taken. The hotel is quirky and rooms and corridors involve negotiating lots of narrow sets of stairs, so not really suitable for elderly or disabled. Some rooms overlook the beer garden which can get noisy at weekends, but the double glazing does a great job and most events are over by 10pm. Rooms were spotlessly clean and included towels, two pillows, complimentary tea and coffee, locally made chocolate, bottled water hand soap, shampoo and an shower gel. No hairdryer, but asked at the bar and Sandeep arranged for one to be waiting for me at reception when I returned from my walk which I returned the next day. Great night's sleep. The beds have memory foam mattresses and were very comfy! Next day Lisa the Breakfast Manager cooked us a lovely breakfast and made sure we had everything we needed. Breakfast is an extra £8.50 but includes tea, coffee, juice, cereal, toast and full English (meat or vegetarian) and there was a kids menu as well. They will accommodate requests for things like scrambled egg on toast or filled rolls but we didn't need this. Full English was two slices of bacon, two fried eggs, sausage, mushroom, baked beans and tomato with one round of brown or white toast. You won't leave hungry! The breakfast area is just off the historic panelled reception area and very large and comfortable. Later we returned to our room and met Caroline the housekeeper who kindly gave us extra bottled water for our long drive to Wales and then back to Scotland. Later Lisa helped us check out, return the hairdryer and pay for breakfast and saw us back to the car park. All in all a great experience and if I had one regret it was that we didn't have time to visit Littledean Jail as we had to be in Wales next day to collect a car.